Lab System Support/ Site MFG & QC Lab Support
American Cybersystems, Inc.

Job Info

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Project Scope:
Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa
Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will
handle tactical matters such as service requests as well as when working on larger projects.
Scope of Services

• Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues
Understanding of the business processes and all applicable procedures, including in-depth knowledge of
GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation
Practices (GDP)
•Windows Desktop OS support tasks (Win 7 - Win 11) Including the setup of new systems, installation
and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment,
•Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP
systems
• Work with vendor's tech support teams to resolve application errors as needed
Administer updates on QC/Manufacturing instruments/systems such as user additions, removal,
method/assay updates
•Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications
and write install instruction for Lab/MFG managed services support personnel
• Participate in process re-engineering workshops with business and IT stakeholders
Perform impact assessment on changing product capabilities, including impact to integrated (boundary)
systems
•Respond to IT support requests to address operational issues with enterprise and quality applications
and meet with internal clients and stakeholders to diagnose software and middleware issues
Management of Sparc ticketing system for effective workload management; proactive monitoring and
trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to
other IT team resources
• Alignment with other manufacturing sites and corporate IT to ensure global consistency
New or updated SOPs related to administration and installation of applications used in the
lab/manufacturing environments
• Troubleshooting and replacement of hardware component and systems and system imaging software
• AD account management and network connectivity requirements
• Testing of phone and network patch cables to wall jacks
• Troubleshooting and continuous updates to or creation of knowledge articles
Timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance.
PAY RANGE AND BENEFITS:
Salary Range*: $60-$64 on W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Innova Solutions (formerly ACS Solutions)

Our vision is to be our client's most valuable technology services partner, an industry thought leader, and generously give back to our communities.

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