Zone Operations Lead - NE - Cary, NC
Siemens Medical Solutions USA, Inc.

Cary, North Carolina

Posted in Health and Safety


This job has expired.

Job Info


Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Zone Operations Lead , and you will provide lead support to an assigned zone in the Customer Care Center.

Your role:

  • You support the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
  • You develop and deliver training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
  • You perform CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
  • You systematically apply statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
  • You proactively seek opportunities for improvements and may define and suggests strategies for implementation.
  • You provide continuous coaching, development, and training of team members.
  • You translate expert knowledge to non- experts and tailor messages to the needs of target groups.
  • You find the right level of advice - quantitatively and qualitatively and uses suitable media/channels.
  • You evaluate performance and identify areas of development with a regular feedback cadence.
  • You partner with peers within the Customer Care Center to ensure the consistent application of established processes as a unified team.

Your expertise:

  • Minimum of 2-5 years of experience in a customer related role in a fast- paced environment
  • Have a high level of expert knowledge in Customer Care Center
  • Experience as a Team Lead in this organization or outside of Operations in a healthcare or medical device environment preferred
  • Proficient in Microsoft functions, Excel ad well as some data analytics knowledge
  • Strong communication skills, people & change management
  • Ability to understand the situational leadership model and apply appropriately.
  • Ability to proxy for managers in business processes and RSM interactions.
  • Good presentation skills in the customer environment

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulation.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here .


This job has expired.

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