Workplace Support Specialist
Cushman & Wakefield

Job Info

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Job Title
Workplace Support Specialist
Job Description Summary
We are seeking a full time Workplace Receptionist/Administrator for a Chicago client facility. The successful candidate will have strong customer services skills, and a belief in teamwork. Utilizing organizational and multi-tasking skills and having the ability to work independently on goal-oriented projects and routine tasks are key elements. Being patient, customer-service oriented, observant, resourceful, independent, responsible, accountable, and having a sense of urgency when applicable are qualities required
Job Description
Reception Services

• Become fully versed in basic reception operations
• Provide scheduled and on-call reception services
• Answer all incoming calls in a professional and cheerful
• Receive and direct visitors, employment applicants, salespeople, vendors and customers to appropriate locations and parties
• Handle escalated callers with tact and sincerity while following documented escalation protocols
• Assist client employees and customers in a professional, efficient, and courteous manner
• Accurate and timely receipt of goods, processing paperwork, and delivering to end-users

Shipping and Receiving Services

• Coordinate pick up times with various departments to ensure all overnight express packages ship out daily
• Calculate postage by weight of package
• Process domestic/international shipments
• Package shipments in appropriate envelopes or boxes then process using the most cost effective means possible
• Maintain records in an orderly manner for easy tracking

General

• Ensure that the distribution of postal mail and packages to required destinations in a timely manner
• Ensure that pick up outgoing mail, sort pre-stamped mail, post organizational mail and insure its pick up by courier at end of day.
• Maintain tracking sheets and submit reports in a timely manner
• Be familiar with Cushman & Wakefield policies and procedures and the clients' policies and procedures as they relate to the position and job description

Due to our client's requirement, this particular position requires employees to provide acceptable documentation showing full vaccination as per CDC guidelines at the time of employment.Additional Responsibilities

• Serve as backup point of contact for amenity vendors and janitorial supplies

Special projects / Client departmental support

• Provide special project assistance as requested. Projects may include data entry, mailings, document creation, philanthropic efforts, and special event support
• Provide special event assistance to Facilities Department

Qualifications

• Ability to adapt and work independently
• Mail, shipping and/or receiving experience preferred (FedEx, UPS, USPS)
• Copier/duplicator experience
• Previous customer relation experience
• Appropriate phone etiquette is necessary
• Maintain regular and punctual attendance a must
• Strong ability to multitask
• Ability to lift up to 50 lbs.

Skills

• Good leadership and social-interpersonal skills
• Customer service and care a must
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Adobe Acrobat

Education

• High School or GED diploma required
• Associates degree or equivalent work experience preferred

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.

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