Workplace Experience Coordinator
Cushman & Wakefield

Job Info

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Job Title
Workplace Experience Coordinator
Job Description Summary
The Workplace Experience Coordinator is the key support resource for the Facilities Management Director in ensuring service excellence and enhanced experience for the users and occupants within the workplace.

The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and the ability to support facilities management professionals in a faced-paced environment.
Job Description

POSITION SUMMARY

The Workplace Experience Coordinator is the key support resource for the Facilities Management Director in ensuring service excellence and enhanced experience for the users and occupants within the workplace.

The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and the ability to support facilities management professionals in a faced-paced environment.

In addition, the purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants. The position coordinates the activities, vendors, and manpower required for current and future needs of the building and operations.

Essential functions and responsibilities

• Acts as a first point of contact for service calls, requests and issues. Directs service requests to the appropriate staff or contract service for resolution including technology, engineering, maintenance, cleaning, mechanical and vendors.
• Is the key on-site support staff for user and occupant relations. Must diligently support and maintain good working relationships with users, stakeholders and vendors.
• Implement building initiatives designed to create connections between occupants and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).
• Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture, & etiquette.
• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
• Proactively identify needed repairs, maintenance, or updates required in the workplace.
• Communicate required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.
• Assist the Facilities ManagementDirector to ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.
• Collaborate with the Facilities Management Director and stakeholders to obtain Voice of the Customer data to capture service needs.
• Assists in preparing vendor service contracts, preparing and obtaining vendor bids for special work and/or services.
• Assists with general administrative tasks as assigned including filing, written correspondence especially to occupants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.

Key Competencies

Problem Solving/Analysis Comfortable interacting with individuals at all levels Must be able to work independently, multi-task and to prioritize work requests. Detail oriented, confident, self-starter with exceptional organizational skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Conflict management skills with ability to work under pressure, while acting in a calm manner Must have strong verbal and written communication skills Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Passion for building communities and connecting individuals

Important education

• Four-year college/university degree or a minimum of 2-3 years of equivalent work experience if no degree

Important experience

• 1-2 years customer service experience or hospitality experience, preferably from hotel or conference services background; or commercial high-rise, campus environment, and/or property portfolio management experience.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

aap/eeo statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

This job has expired.