(USA) Senior Director II, Head of Operations
Walmart

Job Info

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Position Summary...

What you'll do...

Head of Operations Sam's Club Media Group

The Head of Operations will lead a centralized operations organization within Sam's Club Media Group that is responsible for the goal setting, align initiatives to those goals and drive the successful execution of cross-functional programs, improved transparency, and streamlined ways of working.

The charter for this organization stretches across the breadth of planning, managing and execution. This new organization will be responsible for Sam's Club portfolio management, change management, business cadence, ad operations, and business operations teams with the goal of enhancing and building our ability to successfully lead transformational initiatives and to ensure scale and growth for Sam's Club Media Group.

Responsibilities

• Evolve and mature Sam's Club business operations skills and practices to support more transformation leadership and ensure we are building processes that allow us to scale and can be successfully measured.
• Present data-driven recommendations to optimize our go-to-market execution. Develop and implement closed-loop feedback and prioritization processes. Embed a data-driven customer-centric mindset across the organization
• Support VP & GM of Sam's Club Media Group in the development and management of the annual operating plan and overall operations of the business.
• Lead and develop an organizational structure and team to deliver high value add implementation services and solutions that exceed customer expectations
• Develop a systematic framework for hiring, managing, training, and retaining operational talent across deployment operations functions
• Develop and refine solution offerings, requirements definition, estimation process, and strategies to achieve on SLAs, revenue targets, company goals
• Co-develop and implement a roadmap for continued enhancement of operational capabilities w/ the Advertising Business Systems team that will scale as the business grows and expectations evolve
• Execute on our vision for customer experience excellence. Drive customer advocacy and experience with the goal of driving action and results across the organization
• Build and optimize cross functional review processes and practices to drive increased transparency and quick ability to action cross-functionally

Qualifications

• BA/BS degree; MBA or Masters desired
• 10+ years demonstrated ability in a leadership position with operations, program management and program execution in a global capacity.
• 15+ years w/in the retail media industry or comparable platform digital media sales experience.
• Expertise in defining and crafting operational strategy and scaling business operations.
• Experience leading teams within a highly complex, matrixed organization.
• Polished verbal and written communication combined with the ability to understand internal and external stakeholder requirements and earn their trust.
• Strong ability to execute, measure results and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities.
• Experienced change management agent with ability to manage large organizational restructures and transitions.
• Demonstrated experience building and leading a high-performance, nationally distributed team.
• Strong intrinsic motivation to exceed goals and a bias for results.
• Passionate about building and running diverse teams.
• Work with Product & Engineering to identify changes to internal systems / tools that reduce the occurrence & impact of bottlenecks affecting delivery scalability, and improve the efficiency & quality of the labeled data generated

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

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