Position Title:Monitoring and Evaluation Senior Specialist
Reports To:Director of Resettlement
Division:Immigration & Refugee Program+ (IRP+)
Department:Refugee and Welcome Services
Job Location:New York, NY
FLSA & Union Status:XNon-ExemptExempt
X Bargaining Unit Non-Bargaining
Introduction:Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, or veteran status in employment or in the provision of services.
The Monitoring and Evaluation Senior Specialist is responsible for developing and ensuring the integrity of the M&E framework for the Reception and Placement (R&P) and Afghan Placement and Assistance (APA) programs. The Senior Specialist promotes implementation of resettlement programs in accordance with donor guidelines with the ultimate goal of surpassing contractual requirements to foster successful refugee resettlement and integration in the U.S. The primary responsibility of this position is to ensure accountability and effectiveness of programs through data collection and analysis to inform program design.This position coordinates the monitoring team including establishing monitoring schedule and reviewing written reports.An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Domestic travel is required.
- Maintain up-to-date self-education about resettlement and integration programs.
- Develop, maintain and continually improve the overall framework for affiliate and headquarters M&E for the Reception and Placement and Afghan Placement and Assistance programs in collaboration with supervisor and colleagues.
- Create efficient and effective monitoring tools and protocols to assess compliance with federal contracts, promote best practices that exceed program requirements, identify trends and report on program progress.
- Conduct desktop, on-site and ongoing monitoring of affiliates and sub-offices for compliance with resettlement and integration program requirements; test and improve upon monitoring instruments.
- Assist supervisor and other IRP+ stakeholders to define, implement, monitor and analyze key performance indicators across IRP+ programs.
- Identify and report on monitoring and program trends to inform training and programmatic activities.
- Coordinate monitors to create onsite and desktop monitoring schedule and ensure timely and high quality completion of reports.
- Review monitoring reports to ensure the integrity of data collected and monitors’ adherence to internal guidelines.
- Keep abreast of developments in grant and program changes and progress in order to ensure up-to-date tools and strategies.
- Inform programming with feedback collected from client beneficiaries.
- Identify strengths and weaknesses in existing data collection and management systems and propose solutions.
- As needed, train headquarters monitors on use and implementation of M&E tools such as corrective action plans, work plans and desktop audits.
- Develop resource materials for affiliates to conduct self-monitoring and evaluation.
- Coordinate preparation for headquarters monitoring by federal partners.
- As requested, represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, national Resettlement Agencies, federal partners and other stakeholders.
- Perform other related duties and projects as requested.
- Bachelor’s degree or equivalent education and work experience.
- Master’s degree in social work, nonprofit administration or similar field preferred.
- Specialized training in monitoring and evaluation preferred.
- Experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
- Experience with the development of monitoring and evaluation tools and protocols;
- Must be able to travel to affiliate sites and able to troubleshoot;
- Excellent project and data management skills;
- Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
- Ability to maintain a high performance standard with attention to detail;
- Experience in general office work, processing information and materials and maintaining records and files;
- Strong interpersonal and diplomacy skills;ability to work effectively with partners and teams;
- Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
- Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
- Strong writing skills required.
- Exceptional networking skills required with ability to work with multiple key stakeholders seamlessly
- Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
- Excellent oral and written communication skills
- Fluency in a language spoken by refugee populations a plus
- Ability to work in a multicultural environment required
- Commitment to diversity, equity, and inclusion and willingness to supportCWS’ Platform on Racial Justiceas a CWS employee required.
- Strong organizational skills with the ability to manage multiple projects at once
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).CWS offers a competitive benefits package that includes:
• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Paid Time Off
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefit
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