Unified Communications/Audio Visual Support Lead
Leidos

In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.

• Responsible for the design and implementation of audio visual and data system communication networks.
• Will work with audio visual operations technicians and engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting audio visual systems and endpoints.
• Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems.
• Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program.

Principal Duties and Responsibilities:

• Must possess strong work ethic; good customer service skills and strong attention to detail
• Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Monitors the audio-visual network using AMX Resource Management Suite (RMS).
• Setup; maintain; audio/video equipment to include Cisco Codecs, Bright Sign Media Players, AppSpace application, DVTC systems
• Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware)
• Provides software and system troubleshooting and support
• Provides technical support and training to end-users
• Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
• Maintains current knowledge of relevant technology as assigned
• Participates in special projects as required.
• Creates and monitors trouble tickets
• Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
• Must be willing to work with clients to help meet their expectations
• Must be able to prioritize time and efforts appropriately in busy work environment
• Must be team player and willing to both share knowledge and learn from others to ensure team's success
• Effectively communicates and collaborates with Managers and Administrative staff in support of business objectives
• Performs additional related duties as requested.
• Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds.
• Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
• Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems

Experience In:

• Setup microphones/speakers and maintenance
• AV equipment maintenance
• Good Customer Service Skills

Desired Skills:

• AV control systems
• End User IT Support Experience
• Knowledge in TMS and VTC systems/support
• Thin Client using Virtual Desktop Interface Technology
• Audio Visual experience i.e. AMX; Extron; Christie Digital Video Teleconference experience, Technical written & verbal communication skills (technical writing)
• Must currently possess a TS/SCI with ability to obtain Poly to be considered

Education & Experience:

• Requires Bachelors Degree and 2-4 years of relevant experience
• Experience in lieu of degree