Ticket Operations Coordinator
University of Pennsylvania

Philadelphia, Pennsylvania

Posted in Education and Training

Job Info

Ticket Operations Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Ticket Operations Coordinator

Job Profile Title
Manager A

Job Description Summary
This position is responsible for revenue generation and customer service through ticket sales for five ticketed sports, the Penn Relays, and ticketed external events. Areas of responsibility include season tickets, mini-plans, single game tickets, group sales, and hospitality packages. This position also coordinates fiscal activities for the Ticket Office per University policy, including but not limited to event reconciliation, preparing financial reports, daily settlements, payroll, purchase orders, and inventory.

Receives direct administrative supervision and guidance from the Ticket Manager.

Job Description


  • Coordinate the fiscal activities for the Ticket Office, including event reconciliation, financial reports, daily settlements, payroll, purchase orders, and invoices. Understand University financials systems, policies and procedures and develop best practices and policies for ticket office finances. Works with Development & Alumni Relations, Marketing, Sponsorship, and Business Development teams to identify new business and work collaboratively through comprehensive marketing and fan engagement plan. Update current office operations to help streamline training of staff and special projects as needed.
  • Support ticket office operations and provide excellent customer support by responding to inquiries, answering telephones, and utilizing ticketing systems to process sales, reprint tickets, and facility day-to-day needs. This position will be a key contact for the Ticket Office and will ensure compliance with operating procedures.
  • Assist with revenue generation for five ticketed sports, the Penn Relays and special events (single game tickets, season tickets, mini-plans, group sales, and hospitality packages). Engage with the Penn Community and external partners to develop new event opportunities and offerings to increase revenue during athletic home events. Performs prospecting and consultative selling via outbound phone calls from office and on/off-site meetings.
  • Learn and maintain knowledge of Penn Ticket Office policies (ticket offerings, seating charts, etc.). Develop best practices and create training and support materials to effectively communicate with customers and assist with inquiries.
  • Oversee the set up and management of the box office, will call, fan services locations, gate entry points, etc. on game and event day
  • Supplement Marketing staff with game operations duties as needed and available. Perform videoboard operations and manage public address scripts.
  • Other duties & responsibilities as assigned.


A Bachelor's degree and 1 to 2 years of experience or equivalent combination of education and experience is required. Experience with Paciolan Ticketing and SalesForce CRM software preferred. Experience working with outbound sales or within a Ticket or Fiscal Operations office preferred. Excellent interpersonal skills required and ability to prioritize and execute multiple tasks with an attention to detail in a time sensitive, pressurized environment. Ability to work evenings, weekends, holidays, and travel for away contests or events as required. Valid driver's license required.

Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Division of Recreation & Intercollegiate Athletics

Pay Range
$36,401.00 - $55,814.33

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Weightman-Hall/Ticket-Operations-Coordinator_JR00048742

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