(Temp) Disaster Relief Support Representative
Telus International Diversit

Job Info

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Description and Requirements

Position Overview:

Disaster Relief Support Representatives will assist callers with questions and concerns around local and state emergencies. This position will be in a high volume, fast paced, and multi-tasking environment. We are looking for individuals who will help customers in need via telephone, and handle online chat, and email.

Location of Work:

This position will start as working-from-home and will transition onsite in the near future within our contact center, in accordance with health and safety recommendations from the local government and our organization. The contact center is located at 2251 S Decatur Blvd, Las Vegas, NV 89102. All team members must be able to work from site, as required for the role. After training, there may be an opportunity to work-from-home based on business need, performance, attendance, and seniority.

Required Experience, Skills & Competencies:

• Very customer service focused, able to deal with customers in a friendly and polite manner
  
• Passionate about customer service and being an advocate for our customers
  
• An effective team player who can also work independently
  
• Comfortable working in a fast-paced environment and able to adapt to change efficiently
  
• Proven ability to deal with problems and solve them effectively
  
• Excellent written and spoken English language communication skills
  
• Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
  
• Professional phone demeanor
  
• Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week. Training schedule: Monday - Friday 10:00 pm to 7:00 am PST up to 4 weeks (subject to change based on business needs)
  
• High school diploma or equivalent
  
• Ability to pass a federal background check which may include fingerprinting
  

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
  
• We embrace changes and innovate courageously
  
• We grow together through spirited teamwork
  

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Position Overview:

Disaster Relief Support Representatives will assist callers with questions and concerns around local and state emergencies. This position will be in a high volume, fast paced, and multi-tasking environment. We are looking for individuals who will help customers in need via telephone, and handle online chat, and email.

This job has expired.