Technician, Pharmacy
Accolade

Plymouth Meeting, Pennsylvania

Posted in Health and Safety


This job has expired.

Job Info


About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

A day in the life...

  • Handle benefits, coverage and claims questions, including understanding the root cause of the issue.
  • Listen, assess, and comprehend clients' presenting issue(s) and use judgment and problem solving to take appropriate action
  • Handle pharmacy claim disputes at client's request
  • Educate colleagues on benefit coverage design (e.g., deductible, out-of-pocket costs, co-pays) for specific treatment options.
  • Comply with Company and HIPAA guidelines.
  • Batch and organize the Health Assistants complex pharmacy claims and work with pharmacy plans for timely and accurate solutions.
  • Develops solid working relationship and processes with pharmacy plans.
  • Provides colleagues with timely and accurate solutions to their client's complex pharmacy problems.
  • Evaluate clients' claims and care needs and make recommendations on changes or additions to appropriate programs.
  • Recognize and prioritize opportunities to engage AHA's to help clients make better health care decisions by presenting all options available to them
  • Able to do all of the above in a telephonic and collaborative environment with colleagues.

What we are looking for...
  • Certified Pharmacy Technician is preferred.
  • A thorough understanding of the medication delivery system through a retail pharmacy setting or previous experience with pharmacy benefits from a payor side is preferred. This must be coupled with the ability to be flexible and open to change since Accolade's philosophy and operations are so different from these traditional settings.
  • Solid technical skills.
  • Previous experience in a Health Assistant related role
  • Ability to engage others by being a good listener with a solid capacity for empathy.
  • Possess excellent communications skill and the ability to convey passion and enthusiasm
  • Possess solid ingenuity, judgment and problem solving skills
  • Strong ability to engage teammates to solve issues for clients
  • Organized, dependable and thorough
  • Flexible with a high tolerance for ambiguity
  • The ability for self-reflection and the capacity to accept and utilize feedback is essential
  • Must display honesty and integrity
  • Must be comfortable working in a telephonic environment with clients, health plans, and providers

Examples of prior job experience/expertise:
  • Retail Pharmacy Technician (or Lead Technician)
  • Pharmacy Plan Call Center Customer Care Representative
  • Pharmacy Plan or third party payer Team Lead or Supervisor with strong technical skills (business expertise)
  • Health Assistant

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade


This job has expired.

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