Technical Support Specialist II
CSG

Job Info

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21262 Technical Support Specialist II (Open)

Position Type:
Full time

Location(s):
US.IL.RemoteUS.AL.Remote, US.AL.Remote, US.AZ.Remote, US.CA.Remote, US.CO.Remote, US.DE.Remote, US.FL.Remote, US.GA.Remote, US.IA.Remote, US.IN.Remote, US.KS.Remote, US.LA.Remote, US.MA.Remote, US.MD.Remote, US.MI.Remote, US.MN.Remote, US.MO.Remote, US.MS.Remote, US.NC.Remote, US.NE.Remote, US.NH.Remote, US.NJ.Remote, US.NM.Remote, US.NY.Remote, US.OH.Remote {+ 10 more}

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$65,702.00-$105,122.00

Position Details:

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

• High comfort level with context switching and multi-tasking
• Ticket intake and triage; Troubleshoot, diagnose, assign application defects
• Incident ownership from inception to resolution
• Tight Incident Management procedures; Frequent updates, progress, transparency
• Drive effort with the internal stakeholders to gather data and move issues to resolution
• Close collaboration across the organization; Liaison between R&D, Engineering, Managed Services
• Respond to requests such as clarifying functionality and configuration and completing service requests
• Monitoring and maintaining environments
• Participating in the Application Support on-call rotation schedule

Minimum Requirements:

• Strong knowledge of Incident Management; troubleshooting strategy, queue management, ticket administration
• Working knowledge of SQL Databases, Caching concepts, Network, and Infrastructure models
• Strong analysis and complex problem-solving skills
• Excellent written and verbal communication skills
• Ability to diagnose & address application issues

Preferred Skills:

• Experience with Postman, Elasticsearch, Kibana, Remedy, JIRA
• Experience with AWS Cloud Services

Education:

• Bachelor's degree in Computer Information Systems, Computer Science, or 3+ years equivalent work experience

#LI-Remote

#BI-Remote

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view: https://online.flippingbook.com/view/854641217/ .

This role is eligible for a bonus opportunity.

This job has expired.