Technical Support Engineer - Automation
Horizontal Talent

Job Info

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What you will do in this role:

• Technical Support Engineers are responsible for managing and resolving the most challenging issues for the org platform.
• This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
• The successful candidate will be able to quickly gain an understanding of the org platform.
• This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

What you need to be successful in this role:

• Experience writing and debugging JavaScript Code
• Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
• Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
• Understanding of remote administration via SSH, SNMP, WMI, Powershell
• Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
• Familiarity with VMware, AWS, Azure,Event Management Systems.
• Excellent troubleshooting skills

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $38 - $44 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

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