Technical Solutions Rep
BC Forward

Job Info

Technical Solutions RepBCforward is seeking a highly motivated and experienced Technical Solutions Rep at Pittsburgh, PA 15213Title: Technical Solutions RepLocation: Pittsburgh, PA 15213Duration: 2 yearsJob Description:Onsite Admin II - entry level - Intermediate level

  • Work onsite at customer property (not remotely unless told otherwise)
  • Communicate professionally and effectively with customer
  • Maintain and develop customer relationship to achieve excellent customer satisfaction
  • Represent HPI interests and be liaison with local customer management team
  • Report customer dissatisfaction to Client Mgr (CM) and HP account team
  • Attend account calls as directed and provide feedback on activities
  • Proactive monitoring of customers printer fleet utilizing Web Jetadmin (WJA) and other tools
  • Troubleshoot non-reporting devices
  • Provide device asset updates using received or researched information
  • Assist end user with device functionality
  • Perform initial trouble shooting
  • Perform maintenance on devices as directed by CM
  • Coordinate with HP Support when service is required
  • Coordinate with HP with SW branded support
  • Assist with ordering and logging supply requests for customer
  • Ensure adequate consumables are available at customer sites
  • Assist with device(s) deployment/replacement as directed
  • Remotely coordinate the activities for ordering, install and entitlement for ongoing device placements
  • Track usage/activities at customer sites to better understand their needs
  • Assist with the collection of usage pages per devices as needed
  • Miscellaneous duties as directed by CM and account team
About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging
Interested candidates please send resume in Word format Please reference job code 145703 when responding to this ad.

Recommended Skills

Troubleshooting (Problem Solving)

Customer Relationship Management


Customer Satisfaction

Logging (Construction)

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