Technical Resource Specialist -EDU (Seasonal)
West Corporation

Joplin, Missouri

Posted in Telecommunications


This job has expired.

Job Info


For this opening we will consider candidates from the following locations: Longmont,CO,United States | Joplin,MO,United States;Mobile,AL,United States;West Point,GA,United States

Intrado is looking to hire a Technical Resource Specialist. The core focus of this position will be responsible for supporting client notification applications and resolving technical issues within established timelines in adherence to corporate and departmental policies and procedures; Serves as direct client contact/ interface on notification technical support issues for notification products and services; Uses problem solving and troubleshooting skills to effectively resolve issues, including ownership of client communications on the issue.

Education
•Associates degree from an accredited college or university in Business Administration,
Computer Science, Communications, or related field required. Equivalent work experience may be substituted for educational experience.
•Bachelor's degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred.

Experience
•Minimum 2 years customer service experience in a business to business environment or technical support experience required.
•Minimum 1 year of notifications systems or internal notification systems experience preferred.
•Minimum 1-year experience working in the healthcare or technical industries preferred.
•Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements.

Other
•Basic knowledge of Microsoft Word, Excel and PowerPoint preferred.

•Hiring pay rate starts at $16.00/hr and will be dependent on experience, education, skills and abilities of the applicant. This position is eligible for premium pay.

In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts.

Temporary assignment expected duration is from July 2021 to December 2021.


This job has expired.

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