Overview
Summary of Responsibilities:
The EEP Knowledge & Training Program Consultant for the Enterprise Engagement Platform (EEP) is responsible for designing, configuring, approving, updating and maintaining the information contained in Salesforce Knowledge, a centralized knowledge database. Facilitate the gathering of critical knowledge from manuals, training materials, and subject matter experts (SMEs) across impacted Business Units. Responsible for configuring, maintaining, and enhancing the administration of WalkMe, a tool that enables users to gain real-time Salesforce system support and reduces dependency on the EEP Success Specialist Team. This role acts as a liaison between Human Resources, Shared Services, and Business Units to support the effective use of the EEP platform. This is a consultative role responsible for designing and delivering a successful knowledge management (KM) and training program to increase adoption and remove barriers to effectively use EEP. The ideal candidate is a lifelong learner who quickly grasps new information and uses their expertise in instructional design and communication to build learners' skills through holistic training methods that includes the integration of KM. Additionally, the candidate has a disciplined approach to information and KM methodologies and is able to partner with internal SMEs to deliver relevant content to associates at varying levels of responsibility. The incumbent works with minimal supervision and independently makes a broad range of critical decisions, escalating when appropriate.
Responsibilities
Position Responsibilities:
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