Job Info

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Position:

Technical Customer Service Associate II

Job Description:

Our next Technical Customer Service Associate II will answer level 1 support calls and reply to customer email inquiries as well as perform physical repairs on computers sent in for service.

What you will be doing

• Answer inbound phone calls, emails, and instant messaging chat relating to online sales through Arrow's direct website, ecommerce partners, affiliate marketing channels, and EBay
• Assist customers with questions about their order, shipping time, charges, and returns
• Make recommendations to customers based on their needs and help explain the difference between various computer brands, systems, and computer accessories. Up sell accessories and services
• Diagnose and resolve technical software and hardware issues over the phone and troubleshoot to assist customers during time of purchase and after the purchase with newly received products
• Work with customers to find a resolution to post-sale problems and negotiate solutions to avoid or eliminate need to return product
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Process customer returns as needed
• Approve all cases and handle escalated concerns
• Run quality reports and identify areas for improvement
• Management department schedule
• Create Job IDs for incoming cases

What we are looking for

• Basic computer skills

• Ability to troubleshoot basic computer issues

• At least one year of experience working in a call center environment

• At least one year of customer service experience

• Ability to follow though

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• And more!

$19.80 - $24.20

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-NY-Syracuse, New York (Tarbell Rd)

Time Type:

Full time

Job Category:

Engineering and Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

This job has expired.