Job Info
Location: Dallas, TX
Description: Our client is currently seeking a Tech Central Walk-up Kiosk Technician
Experience:
Undergraduate degree in a related field or the equivalent combination of training and experience.
6 months to two years' general business experience, including one year PC support or LAN administrator experience.
Strong skills of the following:
•Customer service skills.
•Written and verbal communication skills.
•Analysis and problem solving skills.
This job will have the following responsibilities:
- a.Provides incident response services such as incident, problem & crisis management that include monitoring, diagnosing, and resolving hardware and/or software issues elevated from the Support Center and other Technical Services groups.
- i.a. Maintains and troubleshoots hardware and/or software systems (e.g., end point devices & enterprise applications) across one or more platforms.
- ii.b. Adds, updates, and closes records in the IT Incident and Problem Management systems. Reviews related records to identify requests that may have an impact on systems.
- b. Provides client support services to assist end users with provisioning requests such as file new machines, mobile devices (to name a few).
- 3.Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks.
- 4.Supports building of knowledge management in enterprise application Service Now by identifying, creating & categorizing knowledge articles that summarize resolution of clients issues. Trains and mentors staff and IT project teams.
- 5.Creates and/or updates technical documentation, including policies and procedures. Creates and/or updates architecture diagrams, including IT problem notification flows.
- 6.Creates standard and ad hoc reports of significant system trends, including problem occurrences and responses.
- 7.Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures.
- 8.Participates in special projects and performs other related duties as assigned.
- 9.Ability to lift and carry 50 pounds.
- 10.Weekday coverage: Mon. - Fri., 6:00AM to 7:00PM, in select client areas.
- 11.Remote and off hours support: Participates in an on-call rotation for off-hours support. Also may be required to work during off-hours at other times as required for business operations.
Qualifications & Requirements:A background in customer service and organization skills if strongly suggested for technicians working the Tech Central Desk. Listed below is the expected working Intermediate knowledge of the following products & supporting infrastructure:
a.Preferable Certifications:
i.A+
ii.Microsoft Certified
b.Services:
i.Active Directory
c.Operating Systems:
i.Windows 7 , Windows 10 , Mac OS
ii.Mobile OS systems
d.ITSM tools:
i.ServiceNow, Sail Point
e.Mail & Messaging:
i.IBM Domino Lotus Notes, IBM Sametime (emeetings & chat), Outlook 2013, Exchange 2013 and Binary Tree.
6.MDM
i.Blackberry Technologies: Good for Enterprise and Good Dynamics
ii.AirWatch
iii.Bes12
7.IBM Sametime Chat and E-meetings
8.Endpoint Computing & Monitoring:
i.VDI [Virtual Desktop Infrastructure] - support of gold images, virtual desktop troubleshooting, pool creations, etc.
9. Proactive Monitoring Tools
i.Example: Splunk (monitoring tool) , SysTrack
10.Print & Scan:
i.Network Printing, Follow me and Legacy print applications
b.Platforms & associated infrastructure:
i. Intermediate knowledge of one or more IT platforms: Client/server, Microsoft Windows 7, Windows DFS (File Shares) & MS Clusters
Contact: bquirk@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.