Systems Engineer I
Mass General Brigham(PHS)

Job Info

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About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/ Overview:

As part of the Mass General Brigham Integration Platforms team, the Systems Engineer I designs, manages and monito rs the infrastructure and integration software which supports critical clinical interfaces throughout a multi-hospital organization. The primary responsibility is to ensure that the platforms are robust, scalable, performant and available 24/7/365. The Systems Engineer I should be experienced with InterSystems Ensemble/HealthShare products at the system management level and also have some experience developing clinical interfaces and integration solutions.

The position is part of the Systems Programming group which plays a key role in supporting the Mass General Brigham digital health platforms and interacts with several diverse teams throughout the organization.

Principal Duties and Responsibilities:

Design, install, configure and manage InterSystems Ensemble/HealthShare data integration instances on Unix and Azure platforms

Plan, manage and oversee system implementations, enhancements and upgrade projects utilizing recognized project management methodologies

Ensure business continuity of the platforms through extensive monitoring, capacity planning, system optimizations and the development of support tools and processes

Assist in the research, selection and deployment of new technologies

Support and advise integration developers in designing their integration solutions, developing best practices and assisting with Ensemble/HealthShare development training

Participate in monthly OnCall rotations for system support

Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Other duties as assigned

Qualifications
Bachelor's degree or equivalent combination of education and experience required

At least 5 years of system administration experience with InterSystems technology products including:

Installations, upgrades, patching, troubleshooting and optimizations

Building highly available mirrored configurations and managing backups/restores

Fully configuring HealthShare instances including security, memory, databases, namespaces

At least 2 years of Ensemble/HealthShare interface development experience including HL7, FHIR, SOAP, REST, XML, HTTPS, FTP

At least 3 years Unix experience and ability to write Unix scripts

Experience with cloud technologies, particularly Microsoft Azure

Proficient in Cache' ObjectScript (COS) and experience with other programming languages

Experience developing system utilities, scripts and tools

Experience developing and executing complex system maintenance-related project plans

Skills/Abilities/Competencies:

Excellent troubleshooting skills and the ability to solve complex system problems independently

Highly motivated and willing to take the initiative for improving processes to ensure platform stability

Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel

Excellent reasoning and analytic skills in a time critical/mission critical problem-solving operation

Requires minimal direction from leadership and possesses the ability and eagerness to learn quickly

Working Conditions:

This is a remote position but may require occasional onsite presence

Remote home access equipment and communication will be provided and is required as is regular participation in Microsoft Teams or Zoom meetings

Regular participation in on-call rotation which includes carrying and responding to pages 7x24 during the call period. This also requires remote access to resolve issues.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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