SVP, Operational Excellence
HAYS

Tampa, Florida

Posted in Recruitment Consultancy


This job has expired.

Job Info


We create and deliver workforce solutions to see organisations thrive

Hays Talent Solutions - The How

  • Anticipate and prepare - We harness emerging trends to power our clients’ success
  • Be the catalyst- We are change agents, helping clients get their work done better
  • Certainty of outcome- No matter how complex or difficult, we deliver

Your Role

The SVP Operational Excellence is responsible for ensuring optimal productivity by designing, implementing, and monitoring business processes across the Talent Solutions global business. They will:
  • work in partnership with Regional Managing Directors and Service Delivery Directors to review existing service agreements, cascade effective working practices throughout the business to share expertise and identify areas which would positively benefit from service transformation initiatives
  • utilisation of the established organizational change model/methodology and execute change management strategies and plans in support of business transformation initiatives
  • provide a governance structure to ensure accountability and predictability of the outcomes of each transformation initiative.
  • drive strategic planning business, process enhancement, operational excellence
  • to leverage project management, leadership, and product expertise to guide multiple teams, ensuring efficient operations and an overall productive and successful working environment for HTS employees.

Reporting to

Global Managing Director, Hays Talent Solutions

Key deliverables

We will equip you with the tools and training to help you thrive and to:

Leadership & culture management:

  • Lead and influence a high-performance culture aligned with the client and Hays values
  • Demonstrate support of Hays Talent Solutions initiatives
  • Lead by example
  • Build effective working relationships with all internal stakeholders across regions and globally
  • Act in a professional manner at all time
  • Develop a clear understanding and support for organizational change management with senior leadership and throughout the organization
  • Partner with internal resources to utilise the organizational change model/methodology and execute change management strategies and plans in support of business transformation initiatives
  • Provide a governance structure to ensure accountability and predictability of the outcomes of each transformation initiative

Operational:

  • Act as Global SME for Operational rigour, efficiency, and governance
  • Owner of Operational Global Operating Method (GOM) toolkit and accountable for updating the SharePoint site to ensure the business have accurate and up to date collateral always
  • Monitor the collateral that is being utilised and what requires a refresh and coach our teams to ensure they are using the correct tools
  • Monitor the responses to the Operational Client RAG reports, and work with the account teams to improve performance where we have been marked as a red or amber on the Client Score Card
  • Provide timely reports to the Global Managing Director on transformation performance
  • Ensure transformation projects are documented and communicated effectively
  • Ensure transformation projects are designed to reflect the optimal HTS Target Operating Model (TOM), considerations being taken to select the most effective end to end recruitment process as per client requirements and to optimise productivity at all times
  • Ensure new client and client expansions are implemented in line with the GOM and TOM, documenting any conscious and approved deviations as appropriate and ensuring
  • Record and report on activity and progress at regular management meetings

Competencies & Behaviours
  • Influencing and persuading
  • Building networks
  • Sharing Knowledge
  • Setting goals
  • Solving problems
  • Display initiative
  • Using creativity
  • Adapting to change

Knowledge & Skills

Whilst ability, motivation and attitude are most important, it would be a distinct advantage to have:
  • Ability to be a pivotal resource in a high-performance culture
  • Driven to exceed objectives
  • Ability to think and act strategically
  • Strong leadership and influencing skills
  • Strong business partnering skills and is a trusted advisor
  • Proven commitment to the on-going coaching and development of teams
  • Excellent interpersonal skills
  • Expert consulting skills
  • High level of commercial acumen and business credibility
  • High level influencing skills
  • Proven negotiation and conflict resolution skills
  • Superior communication and presentation skills
  • Demonstrated commitment to critical processes, service delivery and system integrity
  • Change Management expertise
  • Project Management qualification required
  • Tertiary qualifications preferred


This job has expired.

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