Surgical Services Product/Equip Coordinator
Wentworth-Douglass Hospital(WDH)

Dover, New Hampshire

Posted in Health and Safety

Job Info

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.


  • Assists with the trial/acquisition/implementation of products/equipment/technology.
  • In collaboration with Materials Management, works with clinicians to identify needs and obtain best products
  • In collaboration with Surgical Services education team, ensures a procedure and equipment competency is written on all new, updated and trial equipment prior to use
  • Verifies that safety information is provided to staff prior to use of new equipment
  • Collaborates with Clinical Engineering to promote the expedite repair of any malfunctioning equipment
  • Updates surgeons and staff on the status of malfunctioning equipment that is under repair/replacement
  • Facilitated by vendor expertise/product standards, ensures that the multidisciplinary Surgical Services team is educated on new or existing products/equipment/technology.
  • Evaluates product and technology use by analyzing utilization and provider feedback.
  • Collaborates with Surgical Services staff to obtain special order products and equipment
  • Receives purchase requisitions and verifies for accuracy and authorization.score: N/A
  • Assigns purchase order number using appropriate method and places orderscore: N/A
  • Ensures orders are placed in a timely manner to avoid additional shipping charges whenever possible.score: N/A
  • Coordinates arrival of special order equipment, ensuring it is processed prior to arrival in the OR
  • Coordinates loan/rental/repair equipment with appropriate suppliers.score: N/A
  • Reviews and updates in conjunction with the Inventory Manager, all Materiel's Management inventory reorder lists.score: N/Asco
  • score: N/AResearch cost analysis for capital purchases and negotiate contracts. Confirms purchase price.score: N/A
  • Maintains oversight across service lines on shared products and equipment

  • Performs clinical consultations on all new products; interfacing with physicians, staff, vendors to ensure a thorough evaluation process occurs.
  • Ensures each new product request is processed in a timely manner. Notifies requestor of undue delays, backorders and purchase status if warranted.
  • Assists in the completion and reviews all new product requests forms.
  • Oversees the evaluation of new products as applicable. Sets up trials, identifies physician champions, monitors response to the product, ensures evaluation forms are completed and collates the data.
  • Meets with all new surgeons to identify equipment needs and collect preference cards when applicable.
  • Interacts with medical staff to obtain accurate details, ensuring appropriate products for surgical cases are available.
  • Makes recommendations for new equipment purchases and provides data analysis reports to support recommendations.
  • Provides research material by use of internet/continuing education or networking.
  • Advises Surgeons of the arrival of new equipment and initiates in-services in a timely manner
  • Develops and maintains positive relationships with physicians and staff to standardize or evaluate new devices and technology
  • Maintains expertise of innovative surgical developments and emerging trends in the surgical treatment of patients.score: N/A
  • Orders, maintains inventories, tracks and manages implants.
  • Ensures appropriate implants and grafts are available for surgical bookings.
  • Coordinates product changes, substitutions or recalls on biological/non-biological implants
  • Monitors the outdates on all biological implants
  • Works in conjunction with Laboratory leadership to evaluate new products
  • Provides support and works in collaboration with Risk Management for all Surgical Services implant recalls.
  • In collaboration with Surgical Services Revenue Analyst, verifies accurate recording and billing of biological/non-biological implants.
  • Ensures that the implant tracking log is complete and the process meets all regulatory requirementsscore: N/A
  • Responsible for collaboration on Value Analysis activities throughout Surgical Services
  • Assists CQVA with profitability studies when applicable
  • Consistently identifies opportunities for cost savings and unnecessary waste.
  • Is readily available to service coordinators/Surgical Services leadership and surgeons to assist in their analysis and evaluation of products and technologies.
  • Implements and ensures optimal standardization use of selected products in collaboration with staff and Surgeons
  • Researches superior products, analyzes best practice concepts and utilizes this information make recommendations
  • Collaborates with the Surgical Services Value Analysis team and follows up on open agenda items
  • Attends the hospital wide Value Analysis Committeescore: N/A
  • Interfaces with Vendors
  • Greets, introduces, arranges orientation for all Vendors associated with Surgical Services
  • Maintains professional relationships with Vendors
  • Ensures compliance with Vendor/Sales Rep/Contractors credential checklist. Compliant with Joint Commission requirements.
  • Assists service specific leads with service maintenance
  • Collaborates on surgeon Preference Card management
  • Maintaining stock of specialty cart items not supported by Materials Management
  • Facilitating interdepartmental case specific needs i.e. incoming supplies, implants or equipment

  • Qualifications
    • Experience Minimum Required
        • Five Years Clinical / Surgical Service Healthcare Materiel's Management Experience
    • Experience Preferred/Desired
        • Ten Years Clinical / Surgical Service Experience
    • Education Minimum Required
        • OR Surgical Technologist Experience or OR RN Experience
    • Education Preferred/Desired
        • Bachelor of Nursing or Degree Healthcare Administration
    • Training Minimum Required
        • Five Year OR Surgical Technologist Experience OR OR RN Expierience
    • Training Preferred/Desired
        • Materiel's Management Healthcare Supply Chain Management in Surgical Service areas.
    • Special Skills Minimum Required
        • Microsoft Office Experience
    • Special Skills Preferred/Desired
        • Supply Chain Purchasing Technology Experience
    • Licensure and/or Certifications Required
        • Registered Nurse License, Surgical Technologist
    • Licensure and/or Certifications Preferred/Desired
        • Registered Nurse License, Surgical Technologist

    EEO Statement
    Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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