Support Services Specialist
Kitsap Credit Union

Job Info

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About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union is hiring a full-time hourly Support Services Specialist to work hybrid out of our corporate office in Bremerton, WA. This position is responsible for maintaining the continuous availability, execution and support of all payment channels, including but not limited to ACH operations, ATM fleet management, Visa card operations, wires operations, item processing and digital deposits management. The position also performs other credit union functions such as levies and garnishments, cash services, and works closely with vendors; regularly collaborates with branch operations and other internal departments to achieve member-service goals and expectations.

Quick Facts

Seniority Level: Individual Contributor

Reports to: Supervisor, Support Services

Employment Type: Full-time, hourly, non-exempt, hybrid

Pay Range: $22.36 - $33.54/hr depending on experience

Bonus Target: 5% potential bonus incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 7BC

Industry: Banking

What you will do

• Processing and posting of incoming and outgoing wires for consumer and business members, as well as other corporate wires for the credit union by established deadlines. Adheres to OFAC screening requirements and communicates with other financial institutions through FedWire when necessary.
• Maintain check processing tasks, including returns, check repair, check adjustments and corrections, while adhering to rules and regulations such as Reg CC and the Uniform Commercial Code as applicable.
• Performs daily balancing of all processes owned by Support Services, including but not limited to ACH, ATMs, Check Deposits, Federal Reserve Bank, Loomis, Visa DPS, Wires, and Zelle; works with Accounting on outstanding items on month-end General Ledger reconciliations.
• Monitor for and process deposited items made via Remote Deposit Capture.
• Administers Visa debit and credit cards for consumer and business members, which includes new card replacement card issuance, exceptions posting, travel notice placement, card stock monitoring. Provides assistance and guidance to front line staff concerning card status, maintenance, and understanding transaction approvals and declines.
• Fulfills requests received from members via front line staff including but not limited to stop payments for ACH transactions, corporate checks and money orders, and recurring Visa transactions; adjustments and error corrections as warranted; research concerning ACH, cards, checks, and wires.
• Coordinate all IRS CP2100/backup withholding tasks, including receipt and processing of yearly report, operations support, and management of outstanding account maintenance.
• Responsible for peripheral tasks and processes that include dormant accounts escheatment, garnishments, CARS/BMS reporting, among other things.
• Processing of physical branch teller transaction items, as well as items accepted at KCU ATMs, for the adherence to retention schedule requirements and for efficient research capability upon request.

Basic Qualifications

• High school diploma or GED required
• Two or more years of financial institution experience required

• Demonstrated working knowledge of basic accounting, payments, industry, and regulatory requirements
• Requires working knowledge of MS Word and Excel
• Understand, model, and represent KCU's core values

Preferred Qualifications

• Two or more years of experience working in a back-office support capacity, such as ACH, Fedline, Visa, and/or ATM networks preferred
• NACHA Accreditations and/or Certificates preferred

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. If this is the kind of organization, you're looking for.

****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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