Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
The Store Experience and Support Center serves as the bridge between our Gap Inc Store Employees and the GapTech Team. Our goal is to deliver a frictionless experience for our Gap Inc store employees ususage of our Gap Technology. The primary focus of the Team Lead is to ensure that the customers' technology needs are being satisfied both proactively and reactively, while delivering an exceptional customer experience. They will lead a team of Associate Support Technicians, both Full Time and Contractors, to meet service delivery expectations in a live and ever-changing environment for both single store and multi-store issues. As a leader of others, the Superivisor Technical Support will be responsible for managing their direct reports to provide leadership, direction, and career growth and development.
Each Team Lead at Store Support has distinctive areas of responsibility, in addition to the core body of work. This Team Leader will be accountable for the hiring and onboarding of new contractors and FTE to the desk, as well as ensuring successful completion of the Store Support training program and high quality output.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.
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