Posted in Education and Training
Location:Johns Hopkins Bayview Medical Center, Baltimore, MD 21201
Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
Location: 4940 Eastern Avenue, Baltimore, MD 21224
Full Time (40 hours)
Evening Shift, 12:00PM - 8:30PM
Reporting to the Assistant Director and/or the Manager of Environmental Care, the Supervisor is responsible for delivering quality and reliable services to the JHBMC community that includes patients, families, health care providers, researchers, staff and visitors. The Environmental Care Supervisor is responsible for developing daily priorities to achieve departmental objectives and goals and to support the programmatic and fiscal strategies for the department. Ensures that performance standards meet the service expectations of a broad client base, monitors productivity, tracks progress and customer satisfaction, and maintains effective communications with clients and stakeholders. Ensures work quality and performance in compliance with Departmental and Hospital standards, procedures and policies; the collective bargaining agreement; and local, state and federal codes. Utilizes quality assurance tools effectively to ensure a consistently high level of cleanliness (i.e. checklists). Provides excellent customer service to patients, families and staff. Works with staff to improve HCAHPS and Press Ganey scores and strives to meet and surpass Hospital goals for HCAHPS. Works with staff to ensure consistently high cleanliness scores (i.e. Dazo) coordinates the development, implementation, and maintenance of programs, routines and schedules. Plans, schedules, assigns, directs and supervises the work performed by bargaining unit staff. Works closely with other Facilities staff members to ensure a well-coordinated provision of environmental services. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. Directly supervises staff in the delivery of programs necessary to maintain clean facilities in the most efficient and effective manner. Participates in the hiring, training, evaluation, and termination of staff as required. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Performs other related duties as required. This work is performed under limited supervision.
Requires a minimum of a High School Diploma or equivalent. Associate's degree preferred.
Five years of environmental services operations or related work experience in a unionized, multiuse facility environment is required. 1 year of demonstrated leadership or supervisory experience required. 1 year of experience in a healthcare environmental care services environment preferred.
Required Knowledge, Skills, and Abilities:
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