Student Support Coordinator (Veterans Services Assistant)
Indiana University

Job Info

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Department

CENTER FOR VETERAN AND MILITAR (BL-VET-IUBLA)

Department Information

The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 19 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Job Summary

• Assists with administrative needs related to the daily operations, planning, and implementation of student support initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff. Acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Schedules student appointments and provides directions, support, and information to students and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• Assists with ordering or creation of promotional materials for student groups or departmental needs.
• Provides guidance to other Student Support Coordinators.

Other department responsibilities

• Serves as a designated campus Certifying Official for the US Department of Veterans Affairs (VA) education benefit programs and provides direct student support as part of the VA education benefit processing team.
• Assists students in completing required forms and collects documents for submission to the VA.
• Assists students in resolving complex questions and problems regarding their education benefits and maintains electronic student files as required by VA regulations.
• Provides departmental administrative support to the Center for Veteran and Military Students, an organization entrusted with compliance with complex federal and state regulations and policies affecting student veterans, military members, and their families.
• Serves as the first office contact with students, parents, and other interested parties inquiring about education benefits and general support for veterans at IU.
• Provides essential office information and process and route requests appropriately.
• Oversees purchasing, arranges travel, and assists with reservations and catering.

Qualifications

EDUCATION

Required

• High school diploma or GED.

Preferred

• Associate's degree.

WORK EXPERIENCE

Required

• Two years in an office environment, higher education, or a related field.

Preferred

• Experience working directly with students and/or military members in an academic setting such as enrollment services, admissions, financial aid, academic advising, or veterans services.
• Data entry and processing experience.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrated ability to maintain confidential information.
• Demonstrated customer service skills.
• Ability to be self-directed and proactive with accomplishing assignments.
• Ability to be flexible with shifting department priorities with little notice.
• Ability to problem solve.
• Commitment to working with people from diverse backgrounds and demonstrated commitment to cultural competency.

Preferred

• Proficiency with computers including email, word processing, website usage, and spreadsheets.
• Strong attention to detail.
• Understanding and familiarity with military culture, structure, and the experiences of the student population served by CVMS.
• Knowledge of IU organization and support systems (SIS, ONBASE, VA Once, IUIE, SCOPE, etc.)

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment. To learn more about this requirement, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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