Student Success Coach (Academic Advisor - Master's)
Indiana University

Indianapolis, Indiana

Posted in Education and Training

Job Info



Department Information

IUPUI is an urban campus. We are committed to being a welcoming campus community that reflects and enacts the values of diversity, equity and inclusion. We seek candidates who seek to understand different perspectives and cultures, who can actively contribute to a work climate where differences are valued and supported, and who are sensitive to cultural norms, expectations and ways of communicating. We hope to identify individuals who can assist us in dismantling racism and other oppressions so that everyone has the opportunity to succeed at IUPUI.

The Division of Undergraduate Education (DUE) serves as the catalyst for enhancing the quality of the undergraduate student experience while promoting on-time graduation for all undergraduate students at IUPUI. Three units report up to the Division: University College, Honors College and the Institute for Engaged Learning.

University College provides a common gateway to the academic programs available to entering students. Programs and services offered by University College focus on assisting students with the development of the knowledge and skills needed for success in the collegiate environment, including academic advising, academic support, career planning, peer mentoring, and new student orientation. University College also offers college readiness programs that focus on helping high school students to become college bound.

Within University College, the mission of the Center for Transfer and Adult Students is to provide a primary point of contact for transfer and adult students, providing programming and support through their transition to their academic unit home. The Center houses the services of the Passport Program.

Job Summary

Department-Specific Responsibilities

  • Provides success coaching and supports student success, retention and progression to graduation.
  • Provides individualized student outreach to primarily non-traditional aged students who are returning to or transferring to IUPUI to complete their degree.
  • Connects students to relevant campus resources.
  • Monitors and tracks progress of students.
  • Maintains communication with faculty and staff in support of students.
General Responsibilities
  • Provides academic counseling for students pursuing or considering majors, minors, or certificates. Guides students in planning their course of study in concert with the departments' curricular requirements; explains curriculum requirements and school and campus policies.
  • Meets with students in groups and one-on-one to guide students in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.
  • Assists students in making informed decisions about a choice of major and potential career or graduate school direction; helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options.
  • Teaches students how to navigate university systems, academic processes, and policies; empowers student accountability in academic decisions about courses, career direction, and long-term plans; and provides guidance on avenues for increased involvement as an IU student and in the IU community.
  • Refers students to appropriate campus resources, such as academic support resources, placement programs, internship and overseas study opportunities, etc.
  • Tracks and monitors students' academic progress, reviews and maintains confidential student records to ensure that students meet requirements and to document advising discussions, and communicates this information in a timely manner to students and to appropriate academic offices when necessary.
  • Represents the advising function as a presenter at campus meetings and recruiting functions; assists in developing written advising materials for use in student events.
  • Researches, recommends, or creates best practices for unit or campus initiatives, projects, processes, or programs and may provide guidance to other Academic Advisors.
  • Roles above the Core career level may include expanded duties and leadership and/or higher expectations of performance in line with the campus advising ecosystem.



  • Master's degree in a related field.

  • 2 years in student affairs, teaching, academic advising, or a related field.
  • 3 years in student affairs, teaching, academic advising, or a related field.
  • Experience in a student-focused, higher education environment is highly desired.
Combinations of related education and experience may be considered.


  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Seeks to acquire knowledge in area of specialty.
  • Highly thorough and dependable.
  • Demonstrates a high level of accuracy, even under pressure.
  • Uses and learns new technology proficiently and changes practices with changing technology.
  • Meets Best Practices and National Standards for Academic Advising.
  • Understands and meets FERPA requirements.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IUPUI Campus

Indianapolis, Indiana

This position may be eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

Annual Salary: $40,000

We are proud to offer a full range of amazing benefits to help our employees and their families to get and stay healthy, meet educational goals, build long-term financial security, and more. These benefits include, but are not limited to the following:
  • Medical, Dental, Vision, and Prescription Coverage.
  • Life, Disability, and Accident Insurance.
  • Health Savings Account with Employer Contribution.
  • Tax Saving Accounts.
  • Retirement Plans with Employer Contribution.
  • Wellness Program.
  • Paid Time Off.
  • Paid Parental Leave.
  • Tuition Assistance.
  • Employee Assistance Program (EAP).
To learn about benefits available to IU employees, click here!

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Academic Advising

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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