Sr Software Engineer
Ntelicor, L.P.

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Core Responsibilities:

• Facilitate rollout of new applications and modules
• ServiceNow configuration and customization including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, applications and data imports
• Collaborate effectively with other ServiceNow administrators to develop global solutions
• Handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Prioritize multiple tasks effectively
• Ensure latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Understand the requirements of ITSM program technological scope, its complexity, and required functionality
• Responsible for adhering to ServiceNow policies and standards in accordance with company guidelines, business requirements, and associated attributes
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing and production environments
• Assist in the definition of business requirements, scope, estimate work effort and determine duration of development activities
• Respond to L3 requests for support 24×7 for ServiceNow platform
• Assisting in platform upgrades to new major release versions
• Integrating ServiceNow with other systems (for discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.)
• Developing new automation technologies to automate existing manual processes
• Monitor and maintain integrations after go-live
• Ensuring that development best practices and standards are followed to maintain consistency with the rest of the platform

Skills/Experience:

• 3-5 years of ServiceNow application development experience including advanced scripting in business rules, client scripts, script includes, etc.
• 3-5 years of application development experience (using SDLC, Waterfall, Agile Scrum, etc.)
• 2-3 years of JavaScript experience
• 2-3 years of experience with various web technologies (XML/SOAP/REST, HTML, AJAX, CSS, HTTP) or comparable web design
• 1-2 years of experience in technical assessments of business or user requirements
• In-depth knowledge of the technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, LDAP, SSO, MID Server, Inbound emails, Discovery.
• Experience working for a company of similar scale and/or complexity
• Ability to work in a dynamic environment with changing priorities
• High energy, innovative individual who is motivated by challenging assignments
• Excellent verbal and written communication skills
• Effective at managing multiple issues with conflicting priorities under tight deadlines
• High attention to detail and accuracy
• Strong analytical, organizational, and problem-solving skills
• Ability to communicate technical issues to non-technical customers
• Ability to work well within a team to learn and share knowledge

Certification:

• Certified in ServiceNow Administration

Preferred Skills (skills that would be beneficial but are not required):

• Experience in designing and developing SOAP and RESTful web services.
• Ability to take sparse vendor-specific API documentation and develop data integration capabilities with the ServiceNow platform.
• Degree in Computer Science or equivalent experience
• Creation and maintenance of Performance Analytics dashboards, indicators, and breakdowns
• Advanced knowledge and understanding of IT concepts
• Experience in creating or editing PowerShell and Linux/Unix scripting

Additional Certifications (beneficial, but not required):

• Any ITIL certifications
• Advanced System Administration in ServiceNow
• Application Creation in ServiceNow
• ServiceNow Discovery
• Scripting in ServiceNow
• ServiceNow Orchestration
• ServiceNow Certified Implementation Specialist
• ServiceNow ServiceWatch

7405

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