Sr. Product Manager
Horizontal


Job Info


Tell me about your department:

  • Digital Platforms Communication product team driving the chat solution which supports Client Customer Care, Virtual Store, and Geek Squad Remote Support.  

Project Description:

  • Projects include supporting Chat product management (Remote Support, Virtual Store, and Client Customer Care).

Position Overview:
Responsibilities/Deliverables that the resource will be responsible for:

  • Unified Chat Product Feature Enhancements
  • Remote Support UI Customer Enhancements
  • Unified Chat Bug Tracking and Closure across various teams
  • Unified Chat Entry Point tracking and strategy
  • Data Analysis

What would a normal day for this position look like??

  • Attending standups 
  • Meeting with stakeholders
  • Documenting requirements
  • Bug testing and validation
  • Accessing GCP

Skills Overview:
What are the MUST have skills and technologies that you are looking for in a candidate?
Basic Qualifications 

  • Work with key business partners to write/drive user stories, QA and Agile sprint planning
  • Understand what the customer needs are from a Geek Squad brand, Client.com & Mobile Perspective
  • Analyze site analytics and report / present out to key stakeholders
  • Coordinate and execute projects and regular Agile software development rhythm
  • Must have 4-6 year’s experience translating customer requirements and feedback into effective online experiences, including story writing and managing sprints.
  • Must have experience as a product analyst or product manager for an online / web organization 
  • Financial and/or web analytics background
  • Previous Client experience is a plus

What are the technologies and the depth of the technologies that a candidate must have in order to be successful in this role?

  • Project coordination/ management / Agile software development experience
  • Understanding of information architecture, digital graphic design, HTML, CSS, Adobe Analytics

What are the soft skills that you feel candidates must-have in order to be successful in this role?

  • Ability to write requirements and communicate requirements to engineers and business stakeholders
  • Highly detailed and organized
  • Ability to create and deliver presentations
  • Solid understanding of customer facing / website user experiences
  • Customer obsessed

Please provide three industries that would produce fitting candidates:

  • Ecommerce
  • Healthcare technology
  • Mobile Apps



More Retail jobs


Driveline Retail
Brady, Texas
Posted 1 minute ago

Driveline Retail
Atlanta, Georgia
Posted 1 minute ago

Driveline Retail
Augusta, Georgia
Posted less than a minute ago

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.


Share this job with the community

Click a community link below, and then social share the Sr. Product Manager job.


African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo