Sr Mgr Ops Integration & Engagement
CAVA

Job Info

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Company Profile:
At CAVA we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards somethingbig, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

The Role:

The primary responsibility of the Sr. Manager of Ops Integration is to make lives easier for Operations. They own all restaurant support, communications, logistics, operational feasibility testing, and initiative planning and execution.

What You'll Do:

• Lead the Ops Integration Team to deliver rollouts and communications to Operations - both planned and unplanned
• Lead testing and analytics for new initiatives and menu items
• Measure success by tracking key performance indicators to determine effectiveness of current and future integration initiatives
• Work cross functionally to deliver key messages from other Support Center Teams: FSQA, Tech, Marketing, Customer Experience, and People + Culture
• Manage our relationship with the support desk and regularly report on and solve for the most common questions from Operations
• Manage distribution for all deliveries to restaurants from our vendors
• Continuously improve restaurant systems - track and report on them on a regular basis
• Collaborate on in-person and virtual training sessions for seasonal recipe rollouts and other initiatives
• Partner with L+D to continuously develop restaurant resources(posters, recipe cards, job aids)
• Lead company-wide contests and initiatives
• Create and maintain project budgets focusing on ROI
• Build strong relationships with restaurant operations leadership to evolve current systems - work directly with the Regional Directors weekly and will Area Leaders on a regular cadence
• Create and maintain a feedback loop for operational communications
• Drive CAVA values and mission through experience in restaurants
• Lead teams to accomplish priorities and initiatives with the impact for the guest in mind
• Effectively communicate goals, priorities, and action items to direct reports; actively give feedback on progress updates
• Conduct impactful and meaningful DE&I conversations within team and organization
• Create opportunities for Team Members to grow in their roles and progress into higher roles in the organization
• Execute effective decision-making skills to led team to succeed
• Oversee innovative solutions proposed by direct reports
• Maintain emotional stability in stressful situations; lead by example for how our team should handle adversity
• Abide by policies and procedures that support the service mindset
• Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
• Earn the trust of Team Members and Managers by consistently embracing CAVA's values
• Show discipline in bringing consistent performance, communication, and attitude to the job every day

The Qualifications:

• Minimum of five years experience in restaurant operations
• Minimum of three years managing a restaurant Ops Services or Ops Integration team
• Minimum of one year of experience in writing and/or editing communications
• Demonstrated success in coaching and mentoring team members
• Excellent communication (verbal and written) and presentation skills
• Is knowledgeable of operations, restaurants systems, P&L statements, and restaurant compliance
• Proficiency in the Microsoft Suite including PowerPoint, Word, Excel and at experience with Outlook and SharePoint
• Innovative in finding new and creative ways to communicate
• Experience measuring results: developing the ROI for projects by measuring reaction, learning, behavior, and results
• Highly organized and is skilled in time management
• A passion for food, people and storytelling

Preferred Experience:

• Proficiency in Spanish is a plus
• Project Management experience and/or certification a plus
• Business analytics experience a plus
• Experience with Monday or other project management software
• Ability to travel up to 40%

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!*
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

CAVA - Joining "A culture, not a concept"

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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