Sr. IT Analyst
Horizontal Talent

Job Info

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Primary Responsibilities/Job Description include but are not limited to the following:

• A technical representative who can update master data and triage system issues.

Understand system capability, current functionality and configuration by:

• Support the deployment, hypercare, and use of systems in healthcare manufacturing and distribution sites and within healthcare business divisions.
• Support the global design of systems by providing business analysis, requirements definition, testing, training, and coordination of readiness activities.
• Create and maintain work instructions for systems.
• Create and maintain cataloged data for QMS processes.
• Review issues reported by users and assign appropriate resources for resolution.
• Resolve access issues for end users.
• Support Digital System's strategic projects and continuous improvement efforts.
• Ensure quality-related enterprise data integrity by monitoring and correcting errant transactional data.

Basic Qualifications:

• Bachelor's degree from an accredited university.
• Demonstrated capability to manage multiple priorities and projects. Candidate MUST be self directed and independent.
• Minimum [2] years of experience in one or more of the following areas: document management/document change control, quality management system (QMS) support, technical communications.
• Experience MS Office Suite (Word, Excel, SharePoint, Teams and Outlook).
• General understanding or familiarity with using an electronic software platform such as Salesforce, Compliance Quest, or TrackWise.
• Effective oral and written communication skills; ability to multi-task; and customer-centric mindset to help the business users with questions.
• English language skills required.

Preferred Qualifications:

• Experience using Compliance Quest software.
• Experience using JIRA.
• Experience supporting a global organization that is ISO 13485 or ISO 9001 certified (health care or manufacturing).
• Experience supporting a global organization that is part 11 compliant including software validation planning, testing, or defect resolution.
• Minimum [2] years of experience in one or more of the following areas: Nonconformance management, CAPA management, supplier corrective action or complaint management processes.
• Values diversity and inclusion as essential to solving problems quickly and embraces differences in people.
• Works effectively in a team environment.
• Technical experience in process, product or quality environment.

Skills:

• Demonstrated capability to manage multiple priorities and projects.
• Candidate MUST be self directed and independent.
• Minimum [2] years of experience in one or more of the following areas: document management/document change control, quality management system (QMS) support, technical communications.
• Experience MS Office Suite (Word, Excel, SharePoint, Teams and Outlook).
• General understanding or familiarity with using an electronic software platform such as Salesforce, Compliance Quest, or TrackWise.
• Effective oral and written communication skills; ability to multi-task; and customer-centric mindset to help the business users with questions.
• English language skills required.

Education:

• Bachelor's degree from an accredited university

Certifications & Licenses:

• CAPA

Skills Required:

• Excellent Communication Skills
• QMS
• Data Integrity
• Transactional Data
• Microsoft Office

Additional:

• ISO
• Change Control
• Deployment
• Salesforce
• Jira
• TrackWise
• Business Analysis
• Microsoft SharePoint
• Excel
• Corrective And Preventive Action
• Healthcare Industry

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