Sr. Customer Service Representative
Sanmina

Job Info

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Job Description

Viking Enterprise Solutions has a rich history of leadership in providing storage and storage server platforms to hyperscale and enterprise data centers worldwide. The division leads the market with ultra-high capacity and high-end flash systems. Viking Enterprise Solutions provides advanced data center products including solid-state memory and disk-based storage server appliances, JBOD storage systems, and related products for a variety of data center and storage applications. Viking Enterprise Solutions products are tailored for integration into OEM, System Integrator, and data center products.

​Viking Enterprise Solutions is proud to be part of the Sanmina family. Sanmina is recognized as a technology leader, providing end-to-end design, manufacturing, and logistics solutions, maintaining a global footprint of design and manufacturing operations in 23 countries on six continents.

Sr. Customer Service Representative

Job Purpose: Works closely with the Program Manager and with various departments to meet program delivery goals. Responsible for all administrative aspects of the program.

Nature of Duties:

• Interacts with customers, inside sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Oracle Data Entry of Customer POs, Sales Orders, and RMA sales orders
• Process Credit and Rebills against sales orders
• Run Oracle Reports as requested
• Maintain Price Lists in Oracle
• Perform receiving in Oracle for material receipts
• Responsible for all administrative aspects of the program including maintaining backlog and forecast in MRP system.
• Works closely with the Program Manager and with various departments.

Education and Experience:

• High school diploma or equivalent required
• Up to 2 years experience in customer service, order processing or equivalent experience
• Ability to follow oral and written guidelines
• Excellent communication skills, both written and verbal
• Fast and accurate data entry skills
• Excellent organizational skills
• Oracle experience a plus
• Willingness to learn, takes initiative, and offers improvement ideas

Pay - $15 - 19.50 per hour

Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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