Specialist, Omnichannel Drop Ship Vendor Operations
Gamestop, Inc.

Job Info

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Description:

SUMMARY

The Specialist, Omnichannel Drop Ship Vendor Operations oversees the daily operations of GameStop's Drop Ship fulfillment program to meet and exceed the expectations of GameStop customers. The principal outcome of this position is ensuring a best in-class fulfillment experience for GameStop's vast expanded assortment selection through various vendors in the gaming, collectibles, and electronics industry. Associate may interact with their supervisor several times a week, perhaps daily, to receive guidance and feedback.

ROLES AND RESPONSIBILITIES

• Oversee Drop Ship fulfillment system processes and improve efficiencies.

• Oversee and monitor Drop Ship product fulfillment throughout the order's life cycle.

• Oversee and monitor inventory levels and all exception scenarios.

• Oversee and monitor communication with Drop Ship vendors to resolve real time exceptions including inventory, order acknowledgment, shipping delays, and cancellations.

• Oversee communication of low inventory and order flow exceptions with vendors directly.

• Maintain communication with suppliers to achieve high levels of execution.

• Develop and maintain Drop Ship Vendor Report Card to ensure all service levels are maintained by Drop Ship Vendors.

• Troubleshoot and research existing and new issues to ensure all systems are operating correctly.

• Remain in consistent contact with the Omnichannel fulfillment teams to ensure orders are sent on time and setting expectations for proactive responses to issues causing customer concerns.

• Maintain & analyze data to determine appropriate action, and influence the proper implementation and work completed to achieve objectives.

• Work with multiple Technology Support teams throughout the organizations to ensure order, ASN, invoice, and inventory flow are functioning properly.

• Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace.

• Answer escalated concerns from GameStop's Call Centers and improve processes when identified.

• Demonstrate a high customer service orientation by responding to emails within organizationally defined timeframes as needs arise, completing projects as committed, responding to others' feedback appropriately, and helping others as needed.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree in a related field from a regionally accredited program or 5+ years relevant work experience.

• 2 years' experience working in eCommerce, a multi-unit retail environment; or fulfillment operations experience preferred.

PREFERRED SKILLS AND EXPERIENCE

• Commerce Hub operations experience preferred.

• Proficient written and verbal communication and presentation skills.

• Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.

• Proficient ability to meet demanding, evolving and potentially overlapping deadlines.

• Proficient knowledge of Microsoft Office software programs like Excel, Access, PowerPoint, and Word.

• Proficient ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.

 

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