POSITION PROFILE
The Solutions Engineer (SE) is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. The SE is an expert level position which requires deep expertise in integrated solutions including hardware, enablement - standalone software and services. The SE will be required to have expertise in a variety of software solution technologies including varying degrees of industry certifications. The SE is a key member to the account team and is expected to be the customers' trusted advisor throughout the customer life cycle. The SE will be engaged early in a sales cycle to assess the customer's workflow goals, demonstrate solutions, assist in creating a return on investment, provide basic project management of implementations and train the customer. The primary focus of this role is to architect integrated hardware and software solutions that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. The SE is also a crucial part of the account team to achieve professional services and software revenue quota.
JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
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