The Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.
Key Areas of Responsibility
Estimation, creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
Contribute to the continual improvement of Delivery and Enhancement Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
Manage multiple clients after initial project implementation
Other duties and responsibilities as assigned
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