Service Desk
Kforce Inc


Job Info


RESPONSIBILITIES:

Kforce has a client in Jacksonville, FL that is seeking a Service Desk. The Service Desk will provide enterprise level mobility support and management via phone, email and web portals in a team environment. This role reports to Service Desk Manager.ROLE AND RESPONSIBILITIES:
  • Service Desk will refer to training & support documentation, collaborate with team members and exercise common sense on problem resolution.
  • Project a professional company image through phone and email interaction
  • Procure mobility devices and equipment for enterprise end users
  • Facilitate all moves, adds, changes and disconnect requests
  • Configure and setup corporate email
  • Offer account and billing support
  • Provide Tier 1 troubleshooting of cell phones smartphones and mobile broadband devices
  • Mobile Device Management (MDM) support
  • Adhere to business rules and processes with all end user/client interaction
  • Utilize ticketing system to track and process service requests and update/maintain client
databases
  • Escalate unresolved issues in a timely manner and exercise good judgment by involving management as necessary


REQUIREMENTS:

  • College coursework and knowledge of the wireless/cellular industry and the four major U.S. carriers, including technology, devices and applications preferred
  • Duties require professional verbal and written communications skills, computer and internet literacy with the ability to learn necessary software applications
  • Ideal candidate is strongly self-motivated, can work under minimal supervision, and
displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasksKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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