Service Designer
SteamPunk

Job Info

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Overview

As a Steampunk Service Designer, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery. You will co-create solutions with clients to improve the success of technology implementations and work with a multifunctional team to translate business requirements into achievable technical components.

Contributions

Responsibilities

As the Service Designer, you will:

• Be responsible for the quality of all deliverables across a variety of projects.
• Be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms.
• Communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service. Pulling together all aspects of the service design offering
• Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorming and external design events.
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Create "focused innovation" that balances the client's business needs while meeting their goal of improved user or service experience
• Create design briefs based on project proposals and client feedback.
• Have an understanding of how user research should be integrated into a project
• Embrace and harness new technologies.

Qualifications

• Bachelor of Arts
• 4 years delivering interface and service design solutions for various clients
• 8 years of work experience (any field)
• Strong leadership & hands on experience with design tools
• Experience bringing a strategic perspective across a variety of work streams
• Strong influencing, negotiation and communication skills, both written and verbal
• Storytelling and a relationship building skills
• Excellent presentation skills.
• Strong client communication skills
• Experience developing rapid prototypes
• Ability to obtain a U.S. government security clearance.
• Experience working on a cross functional Salesforce implementation team
• Experience developing and delivering prototype solutions
• Experience managing multiple teams and design efforts simultaneously

Steampunk is a federal contractor subject to Executive Order 14042 and Federal Acquisition Regulation (FAR) 52.223-99 implementing the order. Therefore, this position requires full vaccination for COVID-19, except in jurisdictions where the mandate is barred by a court ordered injunction.
About steampunk

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

This job has expired.