Service Advisor- Lexus of Seattle
Holman Enterprises

Job Info

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Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.

Lexus of Seattle has an outstanding opportunity for a Service Advisor to join the Holman family!

The Service Advisor is responsible for meeting and greeting customers and managing customer requirements related to the repair and/or servicing of their vehicle. The Service Advisor is a key player in the dealership for fostering positive customer relations and serves the liaison between the Service Department Technicians, Parts Department and customer.

What will you do?

• The Service Advisor will visually inspect vehicle, inquire about the vehicle performance and use a consultative approach to educate customers on services and products.
  
• Write up service needs and provide the customer an accurate estimate for the dollar amount and completion time of work.
  
• Keep the customer informed and updated on the prognosis of their vehicle.
  
• Serve as a liaison between technicians and customers.
  
• Provide excellent customer service by demonstrating our mission and values.
  

What are we looking for?

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
  
• 1-2+ years of experience as a Service Writer, highline experience preferred.
  
• Highline experience strongly preferred.
  
• Excellent communication and interpersonal skills.
  
• Current and valid driver's license with a clean driving record.
  
• Ability to work retail hours.
  

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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