Service Advisor 1 - Technical

Wilkes-Barre, Pennsylvania

Posted in Building and Construction

Job Info

CornellCookson, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. 

We have an excellent opportunity for a Service Advisor 1 - Technical role in either our Mountaintop facility, located in Mountaintop, PA or in our Goodyear facility located in Arizona.

Responds to customer request regarding parts sales, warranty issues, and technical support issues on all products provided by CornellCookson. Trouble-shoot installation issues over the phone and take proper measures to resolve. Focus on service efforts by handling all aspects of our product line. Handle product related issues, troubleshooting, warranty replacement components, and provide extraordinary customer satisfaction. Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals

Qualified candidates must possess the following minimum qualifications:

  • Requires rolling door knowledge (CornellCookson). Must have mechanical background and product.
  • 3-5 years work experience. Must be highly organized and have a proven ability to work within a team environment.
  • Must be able to read and interpret mechanical/electrical schematics & diagrams.
  • 2-5 years experience interacting with customers preferred. Must possess superior communication skills and be adept at training and educating others.

We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.

Equal Opportunity Employer, providing a drug-free work environment.

EOE Male/Female/Disabled/Veteran - We welcome applications from Veterans and the Disabled!

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