Senior Staff Program Manager - Lean Six Sigma Black Belt
Dexcom, Inc

Job Info

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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class-while empowering the community to take control of diabetes. Dexcom reported full-year 2020 revenue of $1.9B, a growth of 30% versus 2019. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs over 6,000 people worldwide.

Position Summary:

In order to support the rapid growth and scale of Dexcom, we are seeking an experienced, highly motivated Senior Program Manager Business Process Improvement. As a successful Senior Business Process Improvement Manager within business enterprises, the candidate will help lead problem solving programs and initiatives, train others on problem solving, and provide expertise and capabilities that enhance the organization. The successful candidate must be able to demonstrate a proven track record of complex problem solving, high-impact business lean and six sigma initiatives with strong organizational leadership and influencing skills across many different business functions. In addition the candidate must be able to run a lean six sigma program through our Business Transformation and Operational Excellence operation, helping grow the culture of problem solving within Dexcom.

Operating within the strategic BPI organization, you will effectively lead multiple black belt level projects helping to deliver significant process improvements in key strategic areas across the business. In addition, you will be conducting green belt and lower-level certified training and coach others on their problem-solving projects. Projects could be anywhere in the business where problem solving skills and expertise are required such as Finance, Sales, Customer Service, Supply Chain and even cross functional.

You will view this as a tremendous opportunity to impact our customer base and growth of the organization, as well as service our internal business partners. This position reports to the Director, Business Transformation and Operational Excellence.

Essential Duties and Responsibilities:

• Manage and lead Master Black Belt level initiatives to ensure considerable process improvements, solutioning, and evaluation of realized benefits to achieve operational excellence targets for the business.
  
• Conduct education and training on problem solving for certifications, projects and mentoring.
  
• Coach and mentor active problem-solving project leaders.
  
• Manage and implement tools and templates for the detailed execution of projects that would impact processes across all sites based on standard implementation approach/methodology.
  
• Ensure adherence to global framework, standard processes, governance and catalog of services.
  
• Ensure that business impacts and timelines of projects are properly managed and communicated with the concerned stakeholders.
  
• Develop reports, analytics, and assessment tools to evaluate performance and possible new improvement opportunities.
  
• Other Duties as Assigned
  

Required Qualifications:

• Minimum 10-15 years of related and direct experience in business process improvement (lean six sigma) area.
  
• Worked within a Business Process Improvement structure.
  
• Demonstrated Master Black Belt level problem solving skills, with a proven track record of leading complex, broad problem-solving initiatives combined with the ability to execute tactical solutions to completion.
  
• Strong understanding and appreciation of business process and pain points in business areas. (preferably in Healthcare or med device environment)
  
• In-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization. Strong partnering skills.
  
• Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies.
  
• Integrated process, people, quality and commitment-centric approach to getting work done - strong customer service orientation.
  
• Good written and oral communication skills including capacity to comfortably interface with senior leaders.
  
• Exceptional skills in assessing, summarizing and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.
  

Preferred Qualifications:

• Certification at the Master Black Belt level.
  
• Agile/Scrum, PMP, CPM, Prince II or comparable a plus.
  
• Life science or medical device industry experience preferred.
  

Functional Description

Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery. Oversees multiple projects, coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

Functional/Business Knowledge

• Provides expertise and advice to guide the activities of a project. Generally has an advanced level of expertise and is capable of working on any project that would typically arise in the function. Viewed as expert in the field within the Major Function.
• Provides insight in the development of functional objectives utilizing broad expertise and knowledge.

Scope

• Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
• May develop new approaches and applications of programs or systems to lead processes in new direction.

Judgement

• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
• Demonstrates independent decision making and use of good judgment.
• Acts independently to determine methods and procedures on new or special assignments.
• May oversee the activities of others.

Management

• N/A

Field Sales

• N/A

Experience and Education

• Typically requires a Bachelors degree and a minimum of 13+ years of related experience.
• At this level a graduate degree may be expected with 6 years of related experience.

Workplace Type

• The Workplace Type for this role is High Flex. Based on the nature of your position you will be working onsite approximately 1 day per week from collaborative space and hoteling desks at our Dexcom sites. You will need to be located within commuting distance (typically 75 miles/120km) of your assigned Dexcom site.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

View the OFCCP's Pay Transparency Non Discrimination Provision at this link.

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