Senior On-Site Service Specialist (2nd Shift) - $350 Sign-On Bonus
Ricoh USA

Job Info

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.


**This position offers a $350 SIGN ON BONUS for new Ricoh Team Members!!

This is a second shift position, 3pm-11:30pm, Monday through Friday.


  • Operate Black/White and Color printing on the devices onsite.
  • Ensure all jobs are delivered on-time, expedite operations that delay or alter schedules to meet unforeseen conditions.
  • Provide proof reading and monitor jobs for errors and/or "common sense" mistakes to eliminate rework.
  • Perform layout/job set up to assure cost effective utilization of equipment (computer and printing) and materials while meeting the customers' requirements and timeframes.
  • Perform all finishing needs (laminating, die cutting, folding, gluing packing etc.)
  • Perform production when needed in any of Microsoft Office applications, Adobe PDF, XJT capabilities.
  • Complete and maintain all required paperwork, print requests, documents, etc. Keep job ticket information complete, accurate and current.
  • Provides operations functions in one or all of the following areas: operates high volume duplicating, production,
  • sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
  • Provides copier maintenance and/or repair of customer site equipment.
  • May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance.


· Runs high volume/production copy machines and performs binding and finishing work.

· Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears

paper jams and informs technicians of specific problems.

· Perform basic equipment troubleshooting and escalate calls to technicians

· Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)

· Performs duties of scanning and /or imaging documents

· May perform Reception services on temporary/occasional basis

· Maintains records for management reports and inventories of supplies needed.

· Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off

points as required.

· Calculates charges for jobs performed and maintains logs and may generate reports.

· Responds to and coordinates all service calls required by customer.

· May perform filing duties in conjunction with specific customer requests.

· Delivers completed jobs to pre-determined customer locations within and outside of the site.

· Maintains daily meter and service logs.

· May travel between customer's buildings.

· Answers customer questions regarding status or feasibility of job requests.

· Ensures upkeep of convenience copier areas by keeping neat and well stocked.

· Performs duties related to the shipping of materials.

· Performs duties related to the receiving of materials.

· May perform meeting room and conference room set ups.

· May perform building occupant moves within assigned facilities.

· May perform light maintenance, and cleaning duties as assigned.

· May occasionally perform shipping, receiving and dock work in a mailroom type environment

· May require periodic overtime on nights and weekends, including off-hour emergency response.

· Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers,

electric stapler and scales in completion of various jobs contracted.

· Uses all copier equipment, calculator, fax machine, postage meter and some PC.

· Performs filing duties, which may include 'purging' and archiving old documents.

· Understanding of Ricoh Services Portfolio & Technology · Ensures data for Ricoh MOR, SPG and job logs are captured · Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

· Requires high school diploma or GED and1-2 years of related work experience.

· Some related copy job experience is preferred. Experience with high speed digital production equipment strongly preferred.

· May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

· Demonstrate competency in basic computer skills including proficiency in MS Office Suite

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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