Senior Network Performance Analyst
Zurich

Job Info

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Zurich is currently searching for a Senior Network Performance Analyst to work out of our North American headquarters in Schaumburg, IL.

As a key member of the IT Operations team within our IT Infrastructure & Operations unit, the Senior Network Performance Analyst will be responsible for working with the Application Performance Monitoring (APM) group to provide expertise in networking. The Analyst should be well versed in network and application architecture, troubleshooting, and root cause analysis. Additionally, the Analyst will be tasked with the essential ability to adjust to shifting priorities while providing needed deliverables.

As a Senior Network Performance Analyst, you will be asked to:

• Collect and analyze network traces using tools like Wireshark to:

  • Create application flow diagram showings system dependencies

  • Provide fault domain isolation to assist with application troubleshooting

  • Analyze the network's impact on application performance and vice versa

  • Analyze wire data using tools like ExtraHop to identify and analyze anomalies in network metadata

• Function as SME in utilizing tools to drive forensics on network performance issues that impact optimal end user experience and/or application health

• Develop/mature the Organization's network observability strategy to ensure comprehensive visibility across our multi-cloud & on-prem data centers

• Assist teams in incident response investigations and problem analysis.

• Assist with the writing of reports on incident findings to appropriate teams.

• Collect network device integrity data and analyze for root cause determination.

• Utilize their breadth of knowledge & experience to accurately connect the dots between application and network performance issues

• Utilize their strong network forensics knowledge to cross train other IT engineers

The Analyst should also possess in-depth knowledge of TCP/IP and a strong understanding of network protocols and in-depth knowledge of standard protocols (i.e., ICMP, HTTP/S, DNS, SSH, SMTP, SMB, NFS) and experience in network topologies, including DMZ's, WAN's, etc. A strong understanding of AWS/Azure cloud and its most commonly used network related services as well as Traditional Datacenter and its typical network related components and services should be expected along with experience examining network topologies to understand data flows through the network. Additionally, the Analyst should be experienced with performing threat hunting activities, incident response, and reviewing network architecture while working with the Application Development or Operations team and performing root cause analysis with extensive working knowledge of how network performance affects application.

Basic Qualifications:

• Bachelors Degree and 6 or more years of experience in the Network or Telecommunications area
  OR

• Associate Degree and 8 or more years of experience in the Network or Telecommunications area
  OR

• High School Diploma or Equivalent and 10 or more years of experience in the Network or Telecommunications area
  OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Network or Telecommunications area
  

Preferred Qualifications:

• Bachelors of Science in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree

• 12+ years of information technology experience, with a desired 7+ years in a relevant network performance engineering role or similar position providing comprehensive support of critical multi-tier applications

• Certifications (e.g., Wireshark Certified Network Analyst, CompTIA Security+, CEH, CISSP)

• Deep knowledge of network monitoring concepts and methodologies

• Experience in troubleshooting using APM tools such as Dynatrace or AppDynamics

• Knowledge and experience in network device integrity concepts and methodologies

• Knowledge and experience in network analysis software, such as Wireshark

• Knowledge and experience in carving and extracting information from metadata

• Knowledge of statistical analysis of performance data to generate concise management reports

• Ability to work independently with a high degree of initiative and determination

Relocation Assistance Available

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time

Linkedin Recruiter Tag: #LI-DR1 #LI-HYBRID

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