Senior Manager - Desk Based (CA, CO, WA, NV, AZ)
Lumen

The Role

The Sr Manager Enterprise Desk Based Sales manages a team responsible for producing new and incremental sales and revenue growth within an assigned territory of customers. Sales is responsible for selling the full line of Lumen products and services to both existing and prospective customers.

The Main Responsibilities

• Lead a sales team responsible for selling the company’s products and services via telephone/web conferencing using a solution-based/consultative sales approach.   
• Coach representatives to prospect their module, qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales.  
• Exercises judgment with defined procedures and practices, and performance management to determine appropriate action. 
• Direct team with driving growth through upsell of assigned customer base and new logo acquisition. Responsible for funnel management, productivity, forecasting, and revenue analysis for team level performance metrics  
• Hires and performance manages sales team and completes required sales documentation. 
• Assign and administer Altify account plans for targeted customers in the base, to increase strategic positioning and enhance chances of selling across the portfolio 
• Identify gaps in training and resources, make recommendations for improvements in process, systems and training. 
• Identify gaps and future requirements for product and CX development to better meet customer needs in a competitive enterprise market 
• Responsible for setting the overall action plan and for directing sales activities (including sales campaign development and management) consistent with business goals and objectives. 
• Acts as a point of escalation with appropriate peer organizations for effective and prompt trouble resolution.

What We Look For in a Candidate

Basic Qualifications: 

• High School degree or GED equivalent. 
• Telecommunications industry experience. 
• Ability to tactfully and professionally manage a team of individual contributors. Proficiency in Microsoft Outlook, MS Word, Excel, and PowerPoint. 
• Must have a valid driver’s license with a satisfactory driving record.  

Preferred Experience: 

• Bachelor's degree or equivalent education and work experience. 
• Demonstrated stable track record of success in Sales, with 3 - 5 years consecutive, successful sales management experience within the last 5 years. 
• Customer relationship and negotiation skills. 
• Strong track record of leadership, peer-mentoring, and participation in organization initiatives. 
• Strong customer service focus 
• Strong business acumen and working knowledge of business customer applications in IP, data and voice services with a demonstrated ability to position more complex and consultative solutions across the ITS, Enterprise Security and collaboration portfolio. 
• Experience and knowledge of the customer base in the local market  
   

What to Expect Next