Senior Desktop Engineer
AllWays Health Partners

Job Info

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A career at AllWays Health Partners is for you in every way. We're a different kind of health plan - one that challenges the status quo and keeps people at the center of everything we do. Our promise as a people-first organization starts with our employees. As a member of our team, you'll be an essential part of our mission to be an invisible superhero behind a better health system. AllWays Health Partners is a proud member of Mass General Brigham, which means that you will be at the forefront of innovation with a world-renowned health care system as we harness our unique relationship to offer fresh solutions and take the complexity out of health care. Do you want to use your talents to redefine innovation, value and the customer experience in health care? If so, join AllWays Health Partners as we work together to realize our vision of creating a world where all people live healthier lives.

Sr. Desktop Engineer will be responsible for maintaining and supporting AllWays Health Partners end user needs including Windows 10, mobile devices and office 365. Including end user troubleshooting issues, monitoring devices for compliance and threats etc.
Sr. Desktop Engineer will be responsible for supporting senior team members for their day to day activities as well as project. Modern Workplace Engineer should have working knowledge of Active Directory, software update, Intune, ATP, Defender, MDM, System Center Configuration Manager and Office 365.
Sr. Desktop Engineer will work with a team of customer-focused professionals who are committed to defining technical strategy, architecting, designing and delivering end-to-end digital transformation.

ESSENTIAL FUNCTIONS
• Hands-on experience in delivering Microsoft Modern Desktop technologies such as Intune, SCCM Office 365, Enterprise Mobility + Security (EMS), Teams and One Drive.
• One Drive for Business, folder redirection using OneDrive.
• Familiar with OKTA & Onboarding of Applications requiring MFA
• Demonstrates the ability to work in a fast-paced environment where organizational skills are essential
• Possess excellent collaboration skills with a wide variety of internal team members Thought leadership on emerging trends and products and innovations for customers using Microsoft tools and products
• Threat Protection - (Advanced Threat Analytics, Windows Defender Advanced Threat Protection, Office 365 Threat Protection and Threat Intelligence).
• Information Protection - (Azure Information Protection, Office 365 Data Loss Prevention, Microsoft Cloud App
• Security Management - (Azure Security Centre, Office 365 Security and Compliance Centre, Windows Defender Advanced Security Centre, DLP).
• Azure AD, Azure AD Connect
• Up-to-date knowledge of Microsoft products
• Ability to manage & administer Citrix Environment.
• Ability to gain an understanding of customer process and issues, and communicate them back
• Ability to work in teams and individually when needed
• Ability to work with Vendors for any support issues
• Strong verbal and written communication skills
• Extensive scripting experience with PowerShell.
• Provides direction to Technical Services on group policy pertaining to management of desktop environment--factoring in implications before assessment.
• Assists and advises Manager, Help Desk with technical road mapping.
• Provides complete, clear and concise documentation.
• Quickly analyzes unfamiliar applications and assists with issue resolution, configuration or deployment.
• Escalates, involves, and engages external technical support including Microsoft and other vendors including those in support of various high-impact financial and business applications.
• Provides service by adhering to strict auditing policy and requirements as well as Change Control process.
• Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
• Inform, engage, inspire, motivate, and actively listen to employees.
• Make decisions that put the needs of the people we serve-our members, providers, brokers, and employers-front and center.
• Communicate and cascade information to employees in a timely manner and actively participate in the success of cross-organizational programs and initiatives.
• Identify/create processes and align resources to accomplish key objectives; clearly convey and assign clear accountability for important objectives, deadlines, and expectations.
• Hire, participate in, and/or recommend development measures and disciplinary actions up to and including termination; evaluate performance and supervise the work of all direct and indirect reports following established organizational policies, procedures, and practices.
• Set clear goals and objectives, use metrics to measure performance, and hold employees accountable. Provide coaching to improve performance and holds regular development meetings.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Hold self and others accountable to meet commitments.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles or setbacks.
• Build strong relationships and infrastructures that designate AllWays Health Partners as a people-first organization.

• Other duties as assigned with or without accommodation.

WORKING CONDITIONS AND PHYSICAL EFFORT
• Requires work schedule flexibility with after-hours support and on-call availability.
• Availability to provide emergency 24x7 technical support as needed, some travel may be required.
• Work is normally performed in a typical office work environment.

Qualifications
MINIMUM REQUIREMENTS

KNOWLEDGE AND EDUCATION

Required:
• Bachelor's Degree in Computer Science or Information Systems or the equivalent combination of training and experience
Preferred/Desired:
• Microsoft Certified Professional in Cloud Platform

EXPERIENCE

Required:
• At least 4 years demonstrated experience deploying and administering solutions in Microsoft Azure platform
• At least 8 years demonstrated experience as infrastructure solution engineer.
• Experience administering Windows Servers and IIS and Active Directory.
• Worked as lead technical resource on projects that are managed using Agile methodology
Preferred/Desired:
• Experience working in a healthcare industry is a plus.

SKILLS/COMPETENCIES

• Strong analytical and problem-solving abilities and strong customer service orientation
• Highly self-motivated and directed
• Demonstrated ability to interact efficiently and maintain productive interpersonal relations as well as plan and organize dynamic workloads
• Demonstrates AllWays Health Partners Core Values of Accountability, Service Excellence, Quality Care, Diversity, and forging strong Relationships.
• Respect the talent and unique contribution of every individual, culture and ethnic group and treat all people in a fair and equitable manner.
• Exercise self-awareness; monitor impact on others; is receptive to and seek out feedback; use self-discipline to adjust to feedback.
• Accountable for delivering high quality work.NHO Act with a clear sense of ownership.
• Demonstrate a strong bottom-line orientation.

EEO Statement
AllWays Health Partners Heath mission targets a diverse population and our employees are just as diverse. As an equal opportunity employer, AllWays Health Partners recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

DISCLAIMER
The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.

This job has expired.