Senior Continuous Improvement QMS Manager
Quest Diagnostics

Job Info

Continuous Imp Sr-QMS Mgr

Job Summary

This position will lead a variety of continuous improvement and process improvement projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics' approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

Management approach & governance

Breakthrough management and Hoshin planning

Customer insights and solutions development

Process management

Continuous improvement

Project management

Change management

Quest Diagnostics follows a 10-step approach to continuous improvement that is also consistent with the world reknown Project Management Institute (PMI)'s 5 phases of projects: Initiate - Plan - Execute - Monitor - Close.

Job Responsibilities:

Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

Leads projects

Leads projects through issues, roadblocks, and problems

Acts as a change agent to drive teams toward success

Guides team members to perform through issues and constraints

Owns projects

Owns the timeline, budget, resource constraints, and deliverables / results

Shifts between the \"big picture\" and the small-but-crucial details

Is prepared to roll up their sleeves and work through detailed issues

Manages projects

Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)


Actively communicates with project sponsors and stakeholders

Establishes regular points of communication

Manages sponsor and stakeholders expectations

Delivers the expected results

Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of medium-sized projects

Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and montoring systems)

Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives

Works with local team members to identify and prioritize continuous improvement opportunities

Works with functional and site leaders as a "thought leader" to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs

Works with local team members to instill effective daily work management behaviors, such as daily metric review

Contributes toward building a grass-roots culture of continuous improvement

Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements

Demonstrated understanding and experience in continuous improvement, process management, or system thinking (4 to 6 years)

Demonstrated experience in core continuous improvement tools

Demonstrated experience using structured problem-solving skills: uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them

Demonstrated data analysis skills

Demonstrated experience leading projects from initiation to completion

Demonstrated experience facilitating discussions or workshops

Demonstrated ability to develop strong relationships with others

Demonstrated experience leading changes

Demonstrated ability to influence business leaders

Demonstrated experience with process management

Basic knowledge of VOC tools & some DFSS tools

General knowledge of Hoshin and breakthrough planning

Comfortable with statistical analysis

Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

Ability to handle multiple projects simultaneously

Comfortable with Microsoft PowerPoint and Project

Skilled in Microsoft Word

Advanced in Microsoft Excel

Additional Duties:

Participation in Communities of Practice

Leading of QMS training classes

Documentation of business processes

Completion of required continued learning


Bachelors degree required

Formal training in continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired

Provided Training and Certifications (to be completed within 6 months of entering into the role)

QMS Core Practitioner Training (internally provided)

Customer Insights training

Process Management training

Continuous Improvement

Project Management training

Change Management training

Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)

QMS Continuous Improvement Certification (internally administered)

Skills and Behaviors Critical for Success in the Role:

Problem solving skills

Verbal communication skills

Written communication skills

Interpersonal skills

Decision making skills

Planning and organization skills

Negotiation skills





Able to learn new concepts rapidly

Able to work independently with little supervision


0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)

Some evening work hours may be required, depending on project needs

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