Security Program Specialist
City of Boise

Job Info

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Summary Statement

Are you a seasoned Security Program Specialist who enjoys administering access control, badging, video surveillance, and other physical security systems? If so, Security Services is hiring a new team member who will provide assistance to the standard security deployment team when needed and may participate in after-hours on-call rotation. The Security Program Specialist works closely with the security team members and associated vendors to manage the day-to-day operations and security systems for City of Boise facilities.

The primary purpose of this position is to provide a professional who has an adequate level of security systems knowledge, i.e., security systems integration & maintenance, document control, vendor management, and project coordination management. This position will fully support the physical security systems business operations of the City of Boise, which includes implementing best practices for security systems tools that fully support strategic objectives. Additionally, the Security Program Specialist will also be responsible for providing direction and guidance to employees and the public.

Monitors and maintains the overall physical security of City of Boise facilities, employees, and visitors. Reviews building use and risks and makes recommendations for improvements. Responds to and coordinates emergency and security-related events. Communicates effectively to all levels in the organization, both verbally and in writing. Work is performed independently, requires considerable professional judgment in carrying out objectives, and is under general supervision.

Essential Functions

Coordinates day-to-day maintenance and repair of existing security system infrastructure. Troubleshoots reported hardware issues and coordinates with appropriate contractors for repairs. Evaluates needs and make recommendations for service calls on security equipment and hardware. Performs security system assessments for existing facilities to determine risks and recommend system enhancements. Serves as a resource for physical security systems and technologies. (25%)

Performs database management, programming, video extraction, troubleshooting of alarms, and training on security systems. Produces access control badges and credential identification cards, assigning users to appropriate access levels. Works collaboratively with all City of Boise departments to integrate vendor ID credentialing processes before starting a project. Maintains appropriate badge supply inventory and maintenance of associated card printers. (25%)

Writes and documents standard operating procedures, protocols, quick reference guides, and web page updates; ensures consistent implementation and adherence to City of Boise security operations policies, regulations, and procedures. Responds to actual or potential security issues using established protocols, assists with special projects, research, and assignments. Assists with the examination of best practices and latest technologies for problem-solving in security-related areas. Serves as a liaison to all City of Boise departments on matters about facility security. (25%)

Monitors program budget and codes security invoices for payment and maintains filing system, lock and key control system, and City of Boise's lost and found. Coordinates scanning and indexing of security program documents into the electronic content management system. Provides training and coaching to City employees and supervises after-hours volunteer security team. Monitors calendars to identify potential public meetings requiring security services. (15%)

Responds to, aids in mitigation, and investigates security issues and emergencies in the city of Boise facilities. Provides customer service for citizens and visitors and responds to escalated security incidents in city facilities. Works with police when needed to resolve issues and mitigate threats and supports preparedness and response to protests and public presentations occurring on or within the city of Boise facilities. Operates within established guidelines of response set by the Federal Emergency Management Administration and Department of Homeland Security by working closely with the city of Boise departments and local agencies to report threats and potential risks. Works as part of Incident Command structure to respond to significant emergencies. (10%)

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%

Requirements

Required Knowledge, Experience, And Training

• Bachelor's degree in Public Administration, Risk Management, Law Enforcement or a closely related field
• One year of progressively responsible experience developing and implementing programs in security, emergency management, risk and safety, human resources
• Or an equivalent combination of education and or experience.

Knowledge
Functional knowledge of managing a physical security program; installing, maintaining, and troubleshooting electronic security, alarm, and public safety systems; principles, practices, and techniques of conflict resolution; security, emergency planning, and management; scalable, integrated security software and database management systems targeted at commercial and government security; project management with the ability to carry out multiple projects, issues and assignments at one time.

Abilities
Ability to respond to system issues on a 24-hour basis and to work a flexible work schedule; read and understand schematic diagrams, technical manuals and documentation; quickly recognize and analyze irregular events and experience with crowd control; exercise tact and diplomacy in dealing with complex and sensitive people, issues and situations; understand municipal organization and/or government structure; use software applications for analysis and presentation; operate a computer with demonstrated proficiency using contemporary databases, word processing and spreadsheets software applications; collect, evaluate and interpret appropriate and applicable data; prepare and present statistical and narrative reports; demonstrate exceptional interpersonal skills; adjust to change, personalities, and shifting priorities at a moment's notice; be composed and professional in stressful situations; solve problems and exercise expert independent judgment and initiative; work with minimal supervision individually or with a team to handle critical and stressful technical situations as well as resolve complex problems in a dynamic environment; demonstrate a positive attitude; effectively communicate in writing and verbally; abide by safety protocols when working in hazardous and/or hostile environments; work with frequent interruptions and changes in priorities; train and provide technical assistance to others as an expert program resource; display an attitude of cooperation and work harmoniously with all levels of City of Boise employees and the public; communicates effectively in the English language at a level necessary for efficient job performance; completes assignments in a timely fashion; understands and complies with all rules, policies and regulations; maintains prompt and regular attendance; and performs all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

• One or more years of supervisor experience
• Certified Protection Professional (CPP) certification or Physical Security Professional (PSP) certification

Licensing And Other Requirements

• Valid driver's license
• First Aid, use of automated external defibrillators (AEDs) and CPR certification or the ability to attain this certification within six months of employment

Special Requirements
Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks following the City of Boise Hiring Process Regulation
• Driving Record Check
• Transportation Security Administration background check (SIDA)
• Criminal Justice Information System background check (CJIS)

Working Conditions

The physical effort characteristics and working environment described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job, the employee is rarely lifting/carrying up to 20 pounds. Also, the employee is rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate and rarely loud. Work includes the sensory ability to talk, hear and smell. Work in this position also has close vision, distance vision, peripheral vision, and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, outdoor weather conditions, dust, odors, mist, and gases, or other airborne matter. Employees also drive a vehicle as part of this position. This position will respond in emergencies with potential, unknown hazards, both human and environmental.

This position works evening meeting hours, on-call, and in an emergency response capacity.

This job has expired.