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Posted Job TitleScheduling Representative, Patient Relations & Financial ServicesJob Profile TitleReceptionist, ClinicalJob Description SummaryScheduling Representatives are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts.Job DescriptionOur ideal candidate will assist Penn Dental Medicine's clinical departments in providing patient-focused experiences supporting the delivery of high-quality care.
PATIENT EXPERIENCE:
Professionally greet & assist patients in scheduling appointments.
Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
PATIENT RESPONSIBILITIES:
Accurately gather new patient demographics, insurance and/or financial information to establish/update patient's account. Verify patient insurance as pre-appointment activity.
Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
Review appointment book in support of maintaining productive & efficient patient flow.
Dedication to learning and professional development.
Other duties as assigned.
A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required. Experience with windows based software required. Axium dental software experience preferred. One to two years' experience in professional office setting required. Knowledge of dental terminology and dental procedures preferred. Excellent customer service skills required. Excellent oral and written communication skills required.
PROFESSIONAL ATTRIBUTES
POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
FLEXIBILITY AND OPENNESS to work individually and as a team
TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the School
ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients
Job Location - City, StatePhiladelphia, PennsylvaniaReceptionist, ClinicalDepartment / SchoolSchool of Dental MedicinePay Range$15.79 - $17.00 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement
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