Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
- Reflects the diversity of our community.
- Values intellectual curiosity and innovative teaching.
- Is attracted by the college mission to promote equitable access to educational opportunities.
- Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
- Welcomes difference and models respectful interaction with others.
- Engages with the community both within and outside of ACC.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.
General Statement of Job
The Salesforce Developer will lead the ongoing development of the Salesforce.com deployment and provide support to the institution through the customization and configuration of the Salesforce platform. The position will manage the Salesforce database and reporting, and provide training and support to users.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned. Manages Salesforce security including roles, profiles, sharing rules, workflows and groups. Maintains and customizes Sales Cloud and Service Cloud applications. Builds custom reports, dashboards, and workflows. Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Manages operational requests and reporting including customer analysis and individual views, and troubleshoot issues. Develops training materials and provide training and support to SalesForce.com end users. Assists in training of new users, and grows the Salesforce.com skill set across the college. Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities. Maintains database for integrity and accuracy including cleansing and duplicate record management. Manages all related technical resources and migration of data into Salesforce. Evaluates new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of PaaS, citizen and platform development, and PHP App Development.
- Knowledge of Service Cloud, Marketing Cloud.
- In-depth knowledge of the out-of-the-box capabilities of SFDC.
- Strong reporting background.
- Integration with external systems.
- Project management skills.
- Evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Maintaining an established work schedule.
- Effectively using organizational and planning skills.
- Excellent communication, written and verbal, and interpersonal skills.
- Prioritizing multiple tasks, projects, and demands.
- Creative and analytical thinker with strong problem-solving skills.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
- Ability to understand and articulate complex requirements.
- Understanding of Salesforce.com best practices and functionality.
- Understanding of the Salesforce.com platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Proficiency in Lightning Framework and Customer Communities.
- Use a variety of spreadsheet, word processing, database, and presentation software.
Required Work Experience
- Two years related work experience.
Preferred Work Experience
- Experience with Salesforce Higher Ed architecture and related API structure.
- Experience in Web Design using HTML and CSS, Bootstrap, LDS.
- Familiarity with HIPPA, FERPA and GDPR compliance.
- Salesforce Certified Developer and Admin.
- Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.
Other Preferred Qualifications
- Working in a SCRUM or agile environment preferred.
- Integration experience SOAP, REST, WSDL and using third-party iPaaS tools (Informatica, Boomi, Jitterbit).
- Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
- Occasional lifting of objects up to 20 pounds.
- Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Information for This Posting Only
- This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
This job has expired.