RESPONSIBILITIES:
Kforce has a client that is seeking a Salesforce Business Analyst in Foster City, CA.Summary:The IT Applications Business Analyst will be responsible for day-to-day activities related to effectively creating, maintaining, and supporting CRM related business processes, systems and documenting business requirements for the given service area. The Business Analyst must be able to communicate equally with business owners, users, and IT professionals. Candidates must have a solid understanding of SFA and Customer Service oriented business process concepts and techniques as well as the ability to document business needs through business requirements that will ultimately drive technical solutions. This role will serve as facilitator, analyst, and problem solver. Excellent analytical skills and the ability to work collaboratively in a team environment are essential, as are outstanding communication and interpersonal skills. You will align with global, division and business unit strategies and business requirements.This position reports to the Senior IT Manager, CRM SFDC. Primary business interactions include:REQUIREMENTS:
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