Sales Operations Support Specialist
HAYS

Job Info

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JOIN A COMPANY THAT VALUES AND REWARDS EXCELLENCE
YOU'LL FIT RIGHT IN

Why Work For HAYS?

Join one of the fastest growing staffing companies in the U.S. As one of the largest global recruiting firms, you can take pride in providing the best service to our clients and candidates. On top of that, you'll work with great people in a fun atmosphere.

Our Commitment to You

Total Rewards: We offer a competitive base salary + industry leading commission plans, 401k with matching, ESPP, 10 paid holidays and 22 days PTO and flexible benefit plans to meet your unique personal needs, including a 100% company paid employee medical plan option.

Learning & Development: Our employees receive cutting-edge training throughout all levels of your career at Hays, including trips to our U.S. headquarters in Tampa for new hire training, advanced and master level skill enhancement, emerging leader and advanced leadership development. We'll equip you with the specialized skills, knowledge and support so you can quickly become prosperous in your new role.

Career Progression: Hays employees have a clearly defined career progression path based on meritocracy, not who you know. Our entry level employees start as Associates and are typically promoted to Consultant within 9 months. There are different paths to choose in your career with Hays, such as becoming a top producer, opening a new office, or evolving into leadership. You control your destiny.

Our Culture: Our world-wide reach allows us to work with clients across multiple countries, opening doors to unparalleled opportunities. Within our offices, we support one another and celebrate successes together. We are also dedicated to helping others through our charitable work within our communities.

OUR VALUES

Passionate About People - Ambitious - Expert - Insightful - Innovative - Do the Right Thing

POSITION DESCRIPTION

SALES OPERATION SUPPORT SPECIALIST

Role objective:

To provide operational support to the National & Major Accounts team; specifically selected high-performing accounts as well as new business initiatives.

Key result areas:

Sales Support

For Assigned High Performing Accounts:

• Enter requisitions into OneTouch
• Submit candidates (matches) into VMS
• Accept/decline jobs in VMS as needed
• OneTouch miscellaneous data entry

• AR collections support
• Attend weekly AR calls to document what is needed and assist in collecting updated/necessary timesheets from contractors
• Provide follow-up to Accounts Receivable/ Manager of Sales Operations
• Partner with client contacts to assist in collections
• VMS management and support
• Complete onboarding checklists, login to look up rate/contract dates/info as needed
• Weekly Activity Tracking
• Obtain weekly activity reports from sales team; compile to master doc to send to N&M Accounts leadership as requested
• Maintains data relevant to assigned client scorecards (SLAs, unique items required in order to remain compliant under agreement)

Sales Operations Support/ Compliance

• Ensures contracts are fully executed sent to legal and housed on SharePoint
• Works with internal stakeholders to establish a frequency for large account compliance audits
• Ad hoc client reporting, data aggregation requests
• Serve as Systems Expert related to proprietary systems (OneTouch, Salesforce)

Contractor Support

• Liaison for on-boarding, compliance, payroll issues and expenses
  • Partner with payroll and AP to investigate payroll and/or expense discrepancies
  • Training new hires on timekeeping processes
    • First week timekeeping overview calls and emails; follow-up communication to contractors as needed

Process Documentation

• Partner with Bids & Proposals/Implementation Manager to develop RFP resources library
  • Assist with obtaining necessary info from other departments as requested during RFPs
  • Attend implementation meetings to assist in documentation of next steps
  • Contribute to shared resource library of risk plans, implementation plans and additional documents for team

Requirements:

• 2-3 years customer operations support experience (ideally in sales operations)
• Rapport and relationship building skills both internally and externally
• Strong time management skills and the ability to triage multiple requests
• Excellent verbal and written skills
• Flexibility to work in an evolving and growing business
• Strong ability to advocate for the customer, process and front-line heroes
• Strong interpersonal and communication skills
• Ability to work autonomously
• Problem solving, organizational and planning skills
• Ability to proactively identify and mitigate risk
• Proficient with MS Office including Excel formulas

Contact information
Katie Wallace

This job has expired.