Kforce has a client in search of a Sales Operations Specialist in Atlanta, GA.Duties Include:
Supports BC on daily communication with delivery partner related to consumer deliveries, order reconciliation and system issues
Interacts with internal teams, vendors and outsourced contact center leadership
Supports development of contact center associates by identifying training opportunities, process gaps and performing basic audits
Reviews open follow up tickets and monitors weekly/daily trends with reporting
Educates operations and vendor teams on best practices, company policies and customer service excellence standards
Supports operational projects, new account launches and operations manager in the implementation of new policies, procedures and standards for outsourced contact center and documents new processes
Supports training and quality initiatives
Creates training material and launches process improvement initiatives
Supports return reduction initiatives
Produces and audits regular and ad hoc reporting
Handles escalations form consumers, Samsung dealers and internal teams
Manages system login creation as needed
Launches urgent process changes with outsourced contact center
Additional duties and responsibilities as assigned
Bachelor's degree highly preferred
Years of experience: 3+ years
Vendor experience with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
Must be flexible and adaptable to the company's fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
Sales-driven; And can perform root-cause analysis to quickly find and present resolutions
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
According to the US Bureau of Labor Statistics (BLS), human resources specialists is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Human resources specialists will be needed to handle increasingly complex employment laws and healthcare coverage options. Most growth is projected to be in the professional, scientific, and technical services industry.
According to BLS, the median annual wage for human resources specialists was $63,490 in May 2020.
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