Sales Engineer
Hargray Communications Group, Inc.

Sales Engineer

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray team as a Sales Engineer!

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 700 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position

Responsible for providing all the necessary pre-sale support to the direct sales organization in order to grow and maintain revenues as well as to pull high margin custom applications through the appropriate sales channels.  Also serves as a gateway for market intelligence on changing customer needs in the marketplace, as well as solutions using current, new and emerging technology to accommodate those needs.

Duties & Responsibility

• Provides pre-sale engineering support to the sales team for complex, technical and integrated solutions.
• Works closely with the customer, vendor, operations, construction and engineering departments on designing, crafting and delivering the best possible solutions.
• Provides pre-sale technical assessments of customer data networks with written documentation and Site Books.
• Produce IT Road Maps for customers based on findings from interviewing business leaders within the customers.
• Assists in training initiatives on existing, new and emerging technologies.
• Communicates market trends, new customer requirements and new technologies to product development and network engineering groups for development of new products and technologies to meet customer needs.
• Provides assistance in the development of pricing to support solution alternatives
• Possess a consultative approach to providing customer solutions.
• Strong experience in developing long-term business relationships with key technical decision makers in business organizations.
• Calls on and participates in appointments with new and existing customers to discuss new applications.
• Works on network and premise designs and crafting solutions based on customer needs and applications.  This would include pricing strategies, technical service assurance.
• Supports the sales team with technical assistance answering RFP requirements and customer presentations.
• Works with product development and marketing teams to provide customer focused new services for Hargray.
• Performs other related duties as assigned to ensure effective operation of the Sales Department.